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InterContinental Sanya Resort

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Hotel Reviews for InterContinental Sanya Resort
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.7

based on 1133 reviews
93%
Recommend This Property

Ratings Breakdown

1133reviews

  • 5 Stars
    876
  • 4 Stars
    189
  • 3 Stars
    43
  • 2 Stars
    11
  • 1 Stars
    14

床铺舒适,服务一流。

By

5月 27, 2017

总体不错 本来以为蚊虫多 实际情况不错,沙滩的话帆船划艇是收费的 如果免费更好,
车库在地下 非常方便

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整体还是比较满意的

By

5月 27, 2017

可能酒店开业时间比较久了,设施没有想象中的好,服务还是不错的,餐饮也不错,目前最喜欢的还是香港大洲际,以后大中华可能选择华邑酒店,真心赞

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失败的入住体验

By

5月 26, 2017

去年入住贵酒店的体验很棒,故今年来到三亚再次选择贵酒店,但此次的入住经历实在让人失望,只能给予不推荐的评价。1刚入住发现浴缸有毛发,这不是最致命的,最要命的是反映给总机后,从接线员到后来打扫的保洁毫无歉意,自始至终一句抱歉的话都没有2咖啡机明显的污渍,上为客人使用后清洗与否就不得而知了,依然这不是最致命的,最要命的的是反映给总机后依然连句抱歉都没有只说会反映给值班经理,直到我晚上回房间咖啡机依然没有被清理3母亲使用擦鞋器擦鞋,一打开发现是个已经被用过的,至此我真是对洲际客房的卫生膛目结舌4晚上九点左右值班经理致电对以上事情表示抱歉,提出了赠送一位早餐的补偿并补上本该入住时就有的欢迎水果,可是十点回屋依旧未见水果送到,之后收到短信由于种种原因未能将水果送到,知道第二天下午三点退房,依旧没有见到水果。5对于每日的活动项目入住时既未告知,房间内也无宣传卡片,导致错过了入住当日下午的浮潜活动,上次入住房间内都是有说明卡片的。以上说到的几点都不是什么大问题,还是那句话这些都不是致命的,最要命的是各位的态度,着实让我吃惊。退房后的道歉有什么用?承诺着下次去一定好好安排,有多少下次啊,一年好不容易带父母出来一次,下次哪里还敢再冒险选择你们

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金卡大使的待遇不錯,入住手續等待時間太長(超過半小時)

By

5月 25, 2017

我曾多次入住洲際,並跟親友介紹及推薦! 半山半島洲際的Checkin時間普遍反應太長,金卡大使亦是如此! 餐飲品質及服務員的專業下降! 海上餐廳的出菜與電視宣傳差異很大! 不過,房間、環境的舒適度是很好的!

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服务

By

5月 24, 2017

三亚半山半岛洲际前台sherry小王,服务很体贴入微,事情处理的恰到好处。还有各个位置上的工作人员服务的都很好。达到五星级标准。只是有些硬件方面有些改进。

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服务一流

By

5月 24, 2017

club

环境不错,服务很好,特别是LUCY会后期跟进,反馈很及时,但是虫子有点多,希望可以改善一下。再就是网络,我对象手机的可以连上wifi,我的两部手机其中一部始终无法连接,也许是我手机的问题所以没有再对酒店反馈。

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度假之旅

By

5月 23, 2017

第一次到三亚,出发前做了大量功课,都说亚龙湾沙质好,但是洲际在三亚的两家布局在大东海及海棠湾,唯独没有亚龙湾,最后在各评论选择了大东海这家,结果完全出乎我的意料之外,我定的是一居室别墅,大使不能升级到这个别墅,即使定的是下一级别的房型也不能升级到别墅,这也是我所觉得不合理的地方,不过我用的是大使BOGO券,还好最后惊喜大过没有升级带来的感觉,别墅自带小泳池,可以给很小的朋友泡泡水,再往外走几步就是俱乐部泳池,因为是淡季,基本上泳池没什么人,包场状态,本来是计划带小孩子来海边玩沙子的,结果玩水占了大部分时间,因为玩水实在是太好玩了!出了门就是泳池,别提多方便了,而且俱乐部就在旁边,随时可以喝点软饮,除了没有提供午饭我们自己叫的外卖,晚餐基本可以在俱乐部解决的。
而且大东海给我第二个惊喜是水质特别好,这是在後一晚去亚龙湾住了后得出的结论,水很清,而且水里的礁石里也藏着很多小鱼,戴上游泳眼镜就是一个浮潜状态。
酒店比较大,但是不管去哪里基本上都可以坐酒店里的电瓶车去到,很方便。

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入坑三周年

By

5月 23, 2017

连续三年利用假期到三亚,连续三年来半山半岛洲际,从小白住到致悦大使,感谢半山半岛给予的所有陪伴,给人宾至如归的感受,不来半山半岛洲际就像没有来三亚。

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很不错的体验

By

5月 22, 2017

前台Mollykim真的很贴心,服务很周到,善解人意,有什么问题都能及时解决,人也很美,必须给她一万个赞!!!!

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Slow season is with better service

By

5月 20, 2017

It was a much better experience than the last visit.
Sanya in winter generally holds a bigger population which would result in a lower standard of service.
Room upgrade and etc.

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Overall support at hotel

By

5月 19, 2017

The Inter Continental in Sanya provided us with everything we could have wanted. The staff were excellent, courteous and looked after every need. The only complaint, which is very small, is that the Wifi was virtually non-existent by the swimming pool of the club lounge and required regular returns to the room to check business emails.

I would recommend this hotel to anyone wanting a well supported relaxing holiday.

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轻奢温馨之旅

By

5月 19, 2017

club

酒店的环境很好,居住超出想象;
适合早晚入睡前和早起在阳台室外坐享其乐。

设施很齐全,功能区域很多;
有孩子们的游戏;

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