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InterContinental Sanya Resort

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Hotel Reviews for InterContinental Sanya Resort
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.7

based on 1344 reviews
93%
Recommend This Property

Ratings Breakdown

1344reviews

  • 5 Stars
    1036
  • 4 Stars
    226
  • 3 Stars
    51
  • 2 Stars
    17
  • 1 Stars
    14

酒店环境还可以服务也还可以

By

19 September 2017

platinumelite

酒店服务环境不错,无线网络有些慢,娱乐设施和活动有点少,早餐品种还是不够丰富,欢迎礼物和水果一般。希望酒店可以改进一下。

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整體完美

By

19 September 2017

club

從房間各方面舒適度到酒店設施完善都無話可說
餐廳選擇也多樣 兒童相關設施也有
從大人到小孩都有適合的選擇
即使不出酒店也能消磨時間

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床铺非常的舒适,泡泡池非常的惊艳

By

18 September 2017

club

有非常惊艳的视野,泡泡池的设置非常的实用。强调私密性和个性化服务的行政酒廊,让人有一种非常奇妙的感觉。舒适的床铺,让人能够沉浸其中,我的睡眠质量一直很差,但是这一次非常的好。

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低于我印象中洲际的标准

By

17 September 2017

我和太太带着我们的小孩去三亚度假,选择这家洲际住2晚。作为至悦会员,住过不少经典难忘的洲际酒店,给我非常好的体验。然而这次总体感受是有所失望,简单记下几个体验环节,作为说明。
1. 我们打电话申请了儿童婴儿床,送来的床四周已经发霉,已经通知酒店。希望这点务必纠正,客人对孩子设施的基本清洁是最基本的。并且希望酒店方能主动提出婴儿需求,而不是由客人打电话申请。
2. 房间洗手间的窗帘也有发霉迹象,我太太发现的。
3. 部分酒店工作人员的服务意识和业务水准有待提高。有一次问一位穿制服的女生儿童乐园怎么去,她很生硬的要我们去酒店1楼咨询处询问,由于我们刚到对环境不熟悉,找了很久。
4. 台风过去了1天,客房的电梯间空调仍未打开,进入酒店,来去客房途中感觉不是很舒适。
5. 酒店餐厅买单时会员可以享受85折,于是我出示了会员号,服务员要我报出密码,我不清楚为何要我明文告知密码,应该有更好的方法。心里感觉这点不是很专业,回到家自己更改了会员密码。
6. 我在酒店呆了2天,台风刚过去,但我到走的时候还无法使用大部分泳池。第一天checkin的时候居然还走了货梯去到客房(被告知风大,客梯不安全),等等吧。感觉酒店除了设施老旧,日常维护和应急处理显得非常不够,也没有官方任何解释(比如房间内提供一张酒店告知书什么的)。
太太这次不大满意,有点责怪我的意思,怪我没选好酒店。因为日常商务和生活我都喜欢入住洲际和旗下酒店,希望酒店方能够从小事做起,提高软硬件服务水平,不负洲际的品牌价值!

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员工整体素质好

By

17 September 2017

platinumelite

员工素质比较好,特别是客房服务的员工都非常有礼貌,其中一位中年女员工(可惜没记住她的名字)特别的热情,在我们再一次入住的时候竟然还记得我们,跟我们热情的打招呼。这次入住,因房间安排的不是很理想,也就是跟前台提了一下,其负责人第一时间打电话给我们致歉,还在得知我们续住后,给我们安排了一楼的别墅房。
这里有个建议:希望酒店能预备些硬板床垫,为像我们这样睡不了软床的人提供更好的睡眠质量。

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海景一流

By

17 September 2017

酒店很大,有个啤酒工厂每天晚上有乐队现场表演,气氛不错。酒店房间很大,就是有点老旧了,游泳池可以维修更新下。早餐很棒。

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行政酒廊品种丰富

By

17 September 2017

行政酒廊员工服务很好,菜品和饮料品种丰富,环境很好,希望灯光能够在亮一些会更好.食物味道很好.饮品种类也可以满足需要.

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服务一流,早餐丰富

By

16 September 2017

club

办理入住的前台态度很好,人漂亮声音又甜美。很感谢给我升级了房间,海天阁视野很棒。沐浴用品的气味舒服好闻。酒店园林设计的很特别,难忘的体验。

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不是很舒服的体验

By

15 September 2017

club

期待酒店会有所改进,下一次出行也许会考虑再次入住!顺便说一下,联系我的那个销售经理人还是非常好的,其他就是房间时间长了,经常漏水

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服务一流,海景超棒

By

15 September 2017

platinumelite

和我对接的Lessing服务超级好,全程都很贴心的满足我的要求,安排的房间特别满意,海景特别特别好,白金会员的礼遇也很棒。每个工作人员都很热情,笑脸相迎让人心情舒畅。

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房间舒适,环境优美

By

14 September 2017

club

总体感受很好,室外露台不错,很大的榻加上很漂亮的园景,非常适合躺着或坐着喝茶看书发呆,浴室设计有特色,床也舒服。室外泳池多景观好,服务人员态度友善。

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床舒服

By

14 September 2017

club

床特别软浴缸也舒服整体干净整洁,房间布置也特别合理,装潢很喜欢。以后还会来这里,还会入住洲际酒店。海景房景色也特别美丽

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