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InterContinental Shanghai Puxi

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Hotel Reviews for InterContinental Shanghai Puxi
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.4

based on 1246 reviews
86%
Recommend This Property

Ratings Breakdown

1246reviews

  • 5 Stars
    804
  • 4 Stars
    275
  • 3 Stars
    88
  • 2 Stars
    39
  • 1 Stars
    40

服务人员态度差,业务不熟练

By

25 May 2017

酒店行政楼前台服务态度差,且前台多次无人接电话。行政楼前台在Check out时账单三次计算错误,整个过程只有我一个人结账,居然用了近1个小时,最后还是不能开发票。前台欺骗我说开票系统在报税,从来没有听说18日还会报税,对前台的诚信严重质疑。最后留了地址等待邮寄发票。等了5天都没有收到发票,打电话才知道根本就没有寄,真是无语了。

另外,在1个小时的结账过程中,有个客人过来说房卡没有做好,无法进入房间,前台居然让客户一直等着,重做一遍房卡就半分钟,客户等了近半小时,最后我实在看不过去了,让前台先做房卡再结账。真是不知道怎么培训的。

值得推荐的是酒店设施一流,床品睡着舒服,感觉比在家的睡眠质量还好。就是服务太令人失望了。以后不会入住了。

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good

By

25 May 2017

it is good but not top level within Shanghai. i hope it could be better in future.

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服务很周到

By

23 May 2017

地理位置较为便利,入住环境舒适,员工服务周到。房间环境卫生整洁。
唯一不足之处,办理入住的等待时间较长

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设施先进,服务优良。

By

23 May 2017

因为我不喜欢软床,所以床的硬度比较符合我的要求。房间配置的音响可以方便地播放手机音乐,这一点非常令我满意,超过很多酒店的配置。电视机有丰富的点播内容这一点也非常好。就是电视频道信号质量不好,经常视频音频不同步。另外,房间吧台的活动高度不够,所以使用起来并不顺心如意。酒店的健身房晚上11点就关闭这点不够好,应该像一些酒店的做法一样晚上客人可以刷房卡进去健身,这一点要做到并不难的。最后就是酒店的WIFI信号不稳定,各个区域间来往时信号容易断掉或信号很差。

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位置好 服务有待提高

By

23 May 2017

club

位置不错交通方便,但是周围商业不太发达。酒店总体硬件不错,但是服务有待提升。 到达游泳池需要换电梯。客房点餐速度和品质都可以,但是后续服务有待提高,打了电话直到退房也没有来收...

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作为一位入住酒店的顾客

By

22 May 2017

作为一位入住酒店的顾客,我用亲身经历发自内心的觉得,酒店环境整洁,房间布局堪称完美,优雅又不失情调,服务周到,让人无比舒心。给我营造了一种家的感觉,无论大处到小处都是那么无懈可击,价格也很合理。

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前台员工不够友好。

By

22 May 2017

club

我希望改进前台员工的友好度,我特别喜欢每天早餐迎宾的服务员,笑容特别美。超级喜欢餐厅迎宾人员的笑容,特别亲切

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非常好的酒店

By

22 May 2017

房间整洁,布局合理,装饰明快,采光效果很好。卫生间干净。服务员态度很积极,见客人主动打招呼。唯一一点就是遇到客人多时,电梯要等时间长,建议将电梯调快一点。

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硬件不错,软件一般

By

22 May 2017

硬件不错,软件不行,客房没有准备好,办理入住花了15分钟,不爽,欢迎饮料券就给一张,两人入住哎,小气,欢迎水果,就一个苹果一个梨一个橙子,太小气,其他客房不错,有按摩浴池在游泳区,硬件还是不错,

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早餐服務很差

By

20 May 2017

club

早餐服務很差,大家都很忙,打包早餐要自己來,也都沒有人協助,拿了麵包水果之後就像個傻子一樣看著服務人員忙著事,問了才有人理會,無法理解這是洲際酒店的水平。

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浦西89套房不错

By

19 May 2017

深夜入住,很幸运的酒店给升到了89套房;
虽然看了有些会员评论有些人不太满意,但是我要说浦西的硬件在IC里面还是非常好的,智能马桶胶囊咖啡机,飞利浦的电视音响声音好的出人意料很不飞利浦哈哈;
89套房其实大,进门绕一圈,很大的餐桌加很大的客厅加很大的卧室加很大的卫生间加衣帽间,讲真很大;
这个应该是隐藏房型,APP定不了;
前台办入住的妹子很NICE,服务员也彬彬有礼,本次入住全程愉快

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非常不错!

By

19 May 2017

酒店离上海火车站很近,交通非常方便!员工服务热情周到!晚上的自助餐非常实惠好吃!房间空间宽敞,配有长沙发,非常方便。

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