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InterContinental Shanghai Puxi

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Hotel Reviews for InterContinental Shanghai Puxi
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.4

based on 1214 reviews
86%
Recommend This Property

Ratings Breakdown

1214reviews

  • 5 Stars
    791
  • 4 Stars
    263
  • 3 Stars
    83
  • 2 Stars
    39
  • 1 Stars
    38

Great Staff

By

29 April 2017

club

I had a late flight out of Shanghai and didn't want to spend six hours at the airport. I went downstairs and explained the situation to the desk clerk and asked if I could check out at 4pm. He thought for about one second and said "of course you can, no problem" that kindness changed the way my trip ended and was how all the staff was there. Anything you ask "of course, no problem". I am definitely staying there again.

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My stay

By

28 April 2017

club

the whole hotel personnel were unable not only to speak English but to understand my Chinese. My room was too cold and was impossible to change the temperature AC in room. Only "Stefano" an italian guy at the reception lobby area was extremely helpful and always full of will in helping everybody, thank God!

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失望的住宿体验

By

28 April 2017

platinumelite

1. 无烟房内有明显的烟味
2. 投诉后,工作人员处理问题不认真,草草应付
3. IHG的客户忠诚计划对比竞争对手越来越没有吸引力, 作为白金会员完全没有感受到被重视

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隔音效果不好,睡眠质量很差

By

28 April 2017

能清楚听到隔壁房客咳嗽的声音,以及大声说话的声音。一大早隔壁房客一对夫妇由于男人外出晚归而争吵不休,严重影响了本人的休息。结账的时候对送餐价格有疑议,询问柜台人员,但解释是由于税率等原因,解释不是很令人满意。

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房间维护的很好,各个客房设施都能用,床很舒服

By

27 April 2017

酒店整体有家的感觉,这几年一直有入住,房间质量基本没什么变化,说明维护做的很好!员工也都笑容可掬,很温暖!

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舒适安心的住宿体验

By

26 April 2017

club

客房舒适安静,能安心休息,有利于商务活动展开。房间饮用水数量较少,希望能增加。洗脸池的出水容易飞溅,希望能改进。

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房间功能配置丰富,环境好,服务一流

By

26 April 2017

整体睡眠质量不错,屋内设施先进,配置齐全。电视节目丰富,音响设施功能齐全。马桶间与洗漱间分离。
评论文字太短。应至少为 50 个字符。这个要求有些过分。希望能够考虑评价者的心情。

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位置不错

By

24 April 2017

platinumelite

前台没有会员专属的登记通道。
欢迎甜品和我要求的不一样。
酒店的硬件设施很不错,保养得很好。
房间很大,采光不错。

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Excellent property

By

24 April 2017

The property is very well located, in a quiet area of Shanghai... walkable distance from good restaurants and shops. The rooms are nice and modern... probably one of the best fitness center i have been to. Getting a cab in the morning is challenging from the hotel lobby... walk behind to the office tower to get one quicker or simply take the train (mrt station near by).
I will definitely be back

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very good experience of my stay ! hotel location is good and cleanness!

By

23 April 2017

club

excellent , it's good for biz trip and breakfast is very good and with various food selection

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Una experiencia excelente

By

23 April 2017

club

Intercontinental Puxi te recibe con un lobby muy adecuado al ambiente local. La recepción, por Stefano, fue calurosa, amable y cercana. Me hizo sentir como en mi casa. El check-in tomó unos pocos minutos y fue expedito y fácil. La habitación espaciosa, luminosa y con mucha tecnología muy moderna, fue verdaderamente cómoda. La cama muy buena y las sábanas un placer al tacto, igual que las toallas. El desayuno buffet excelente y con una gran variedad de productos y sabores. El restaurant chino, excelente. Felicitaciones.

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除了禮賓部很有經驗,很多部門服務都很普通

By

19 April 2017

A. 入住, 房價問題不清不楚,說系統問題,主管出面也沒有結決方案,還質疑客人資訊,要我現場找給他看合約價資料,讓客人感到非常不尊重不打緊,事後也沒有改進計畫,身為公司員工福利委員會主委,我會強烈建議要更換合約.

B. 會員福利變更說的不清不楚,皇家大使沒有套間直升.也補給緩衝時間,或許我漏掉信件,不過感覺很差,未來應該不會在續約

C. 結帳收取mini bar費用?我問櫃台,RA應該是免費使用,早班人員堅決跟我說一定要收費。直到我叫他去問主管後才發現弄錯將費用取消,那如果我用express check out不就活該倒楣?

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