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InterContinental Suzhou

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Hotel Reviews for InterContinental Suzhou
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.7

based on 1249 reviews
93%
Recommend This Property

Ratings Breakdown

1249reviews

  • 5 Stars
    923
  • 4 Stars
    259
  • 3 Stars
    38
  • 2 Stars
    16
  • 1 Stars
    13

对RIVA扒房印象深刻

By

26 July 2017

platinumelite

在酒店用晚餐,扒房的菜品新鲜,份量十足,服务也非常贴心,价格和所得相对等,是一次很好的体验。
使用会员的欢迎饮料券在大堂吧兑换了红茶和咖啡,也都很不错。以后还会选择入住。

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地点便利 床铺舒适 服务到位

By

26 July 2017

club

周末入住苏州洲际非常满意。所处位置风景美翻了,而且比预想的还便利,旁边就是诚品书店,和新光百货,久光百货。客房服务也非常周到,床铺干净舒适,已经准备春节带父母去苏州,还入住洲际酒店。就是希望酒店大堂可以布置的更时髦洋气些。

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客房布局很棒,床铺舒适,枕头待改善

By

25 July 2017

club

本次入住的是客服帮我升级的套房,房间的布局很棒装修风格也很喜欢,功能齐全。床铺还算舒适,稍微软了一些,枕头也是,软的太软。
去了顶楼的SkyLounge,可选的啤酒和鸡尾酒都太少了,定价偏高于同等的星级酒店,和房价不是很匹配啊!
此次早餐体验不理想,希望酒店改善周末的接待能力,合理安排用餐人数以及候补餐厅的服务水平,并提出可行性应急方案给住店客人以选择。

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位置与风景绝佳,服务态度热情

By

25 July 2017

苏州洲际最吸引人的是其优美的金鸡湖景风光,足不出户就能在客房里尽览湖光城景,是江浙沪地区周末度假的好去处。
另外,虽然周末有很多亲子出行,但大堂及餐厅的小朋友是在是太多,并且乱跑乱叫,服务人员应当适当引导,当然主要责任在于其父母。

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干净 服务好

By

25 July 2017

设施新 整天干净 前台服务好 环境优美 食物丰富 只是员工还不够非常专业 尤其是健身俱乐部这里的 现在带孩子出行是一种常态 希望有所提升

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一如既往地好服务

By

24 July 2017

一如既往优质的礼宾和前台服务,客房阿姨很温暖的发现我生病多放了水和纸条,应该可以做更多,例如其他洲际发现我咳嗽送上保温壶的雪梨冰糖盅,而非仅仅是一瓶矿泉水,我的意思是,已经是很好的服务,苏州酒店越来越多,可以做得更好。望好!

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绝佳的位置配一流的服务

By

24 July 2017

platinumelite

之前数次入住该店,感觉与其他洲际无区别,但这次给我耳目一新感觉,在店内所见服务人员每个人都会对你友好微笑,每个员工都在高效快捷工作中,井然有序,体现出一流的洲际服务水平

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停车问题

By

24 July 2017

这次入住酒店泊车改为电子泊车,但问题挺多的。
刚check in后大概半小时出去没有车辆信息,出示门卡才出去的。
第二天早上,车辆信息有了,能直接出去。但到最后一天check out完,又出不去了,还是回前台拿的停车卡。

感觉这个电子泊车信息录入问题有点多

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Fantastic experience. Loved the hotel!

By

23 July 2017

Loved our stay. Souzhou Intercontinental was one of the best hotels we have stayed in. Room, the lobby area and breakfast were the highlights. Friendly and courteous staff. Great location too. Overall very pleased.

In comparison, Beijing Intercontinental hotel was much more compromised in overall class, quality of room, lobby, amenities and staff friendliness both at the reception and in restaurant. Did not find it good value for money either as room rates were different for weekend and weekdays and breakfast was not included.

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服务一流

By

23 July 2017

club

酒店服务员态度很好,很亲切,有礼貌!值得再次入住,房间设施非常好,舒服!再次出行的话,洲际酒店会是首选!而且,我会选择推荐给我所有的亲朋好友!

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Great Stay

By

22 July 2017

club

Beautiful rooms and a superb view of the Jinji lake.
The property is beautifully built and is very eclectic looking.
The roof top bar is also fabulous.

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服务有待提高

By

22 July 2017

服务上有待改进,在一楼餐厅用早餐的时候想预订中午的里瓦餐厅,被告知餐厅在2楼,可以自己去2楼咨询,结果到了2楼没有对外营业,也没有找到接待人员,如果当时现场的餐厅人员能代为预定的话,客户体验会更好吧。中午在里瓦用餐结束,想消费挂房账,服务人员记录后提醒我们,房费➕消费已经超过预授权的额度了,如果后续有消费建议我们再去交点押金,去年在海棠湾洲际住过4天,押金交了5000,期间有消费也都是挂房账,最后一起结账,这里住了两天,押金交了4100,还要被善意提醒接下来再消费的话可能押金不够...多少让人心里不舒服吧。除此之外,其他的礼宾人员和保洁人员都不错,面带笑容,亲切问候。

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