Rated 4.5 out of 5 by 987
Rated 5.0 out of 5.0 by The Happy Texan No need to look elsewhere in Sydney!
This is now my "go to" place for my stays in Sydney. The staff is amazing. The concierge was able to get tickets for us to Aida (opera) less than 1-1/2 hours before curtain! The front desk staff were all so very helpful and courteous (especially Kendall). The bar area is beautiful and the bar staff was very attentive. I'm not a person who writes reviews routinely, but when I find a "gem" like this one, I feel compelled to share the experience.
31 March 2015
Rated 4.0 out of 5.0 by Edieglobetrotter Beware of upgrades
Our stay in the IC Sydney had a couple of problems - the first time we have faulted this well located and run hotel.
We arrived latish having flown in from Singapore to be told that we had been up graded to a Harbour Bridge view. The room being on the corner was smaller than most of the rooms. The Coat Hanger was visible but so were the walls of the hotel which made the room very dark. Frankly the view of the Harbour Bridge was no big deal as we have stayed in Sydney many times. I rang the duty manager the following morning and requested a down grade back to our original Eastern Harbour view. This room was light and airy as well as larger. The manager was very efficient in arranging the move. (A better room for the upgrade would have been nice.)
The other niggle was the inability to reset the telephone messaging system. We asked for this to be done on several occasions as we were unable to reset the pin. This fault was never put right.
The Club Lounge is busy but the staff are very attentive and the food and drink on offer good.
I will finish by saying we have been upgraded royally on other visits with Opera House views.
31 March 2015
Rated 4.0 out of 5.0 by Adderbury84 Intercontinental Sydney
Location of this hotel is perfect! High floor rooms can have a perfect view of harbour and Opera house. If room is upgraded (at considerable extra expense) one can breakfast in the Club on the top floor, with amazing views. Staff are the biggest asset, always willing to go the "extra mile".
29 March 2015
Rated 5.0 out of 5.0 by JagPeru Great service, staff and bed!
Highly recommend this hotel! great location, great service, staff and accommodations!
28 March 2015
Rated 5.0 out of 5.0 by Albrig71 very good stay during a business trip
I spent 12 nights at this property during a long business trip and I really enjoyed it.
the room was very comfortable, the service very professional.
Overall, I recommend Intercontinental Sydney!
28 March 2015
Rated 5.0 out of 5.0 by world-wide traveller Excellent service, staff
I had an amazing 1 night stay. The level of service, amenities and 'room appearance is second to none. I will return again and again!
25 March 2015
Rated 5.0 out of 5.0 by Belinda B Cafe Opera
Cafe Opera was a buffet rather than a la carte (as stated in the hotel information booklet).
22 March 2015
Rated 5.0 out of 5.0 by Traylz Outstanding experience!!
I have nothing but praise for the entire team at Intercontinental Sydney. From the moment we arrived the valet parking guys were very welcoming and helpful, and treated our car and belongings with respect, than kyou.
The girls at the check-in desk were world class and made the whole process seamless, even giving our new born child a small toy to keep her entertained. Our luggage was delivered straight to our room by friendly staff that were more than willing to help.
As we had arrived fairly late (2100h) we were unsure if we would be able to have dinner at the restaurant still, but the team in Opera Bar went out of their way to ensure that we still got a good feed. We had the all you can eat buffet which was incredible (by far the best all you can eat dinner buffet I have ever had). The staff ensured that we had had enough to eat before they started taking food away. They were meant to close up at 2200h but remained open until 2230h to ensure we had enough time to eat. Thank you!
The following day we wanted to have a coffee in the downstairs high tea area, but were unable to be seated due to the large number of reservations. One of the team members went out of his way, took us upstairs, cleared a table at the restaurant, and made us feel very comfortable.
I could go on and on about the countless times the staff at Intercontinental go above and beyond what normal hotel staff would do.
The only thing that we found annoying was the street address given on the website; it does not correlate to the car park entrance, this in fact comes from Phillip Street.
My only regret is that we did not stay longer! Thanks very much for a memorable stay, by far the best service I have ever experienced.
21 March 2015