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InterContinental Sydney

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Hotel Reviews for InterContinental Sydney
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 1362 reviews
93%
Recommend This Property

Ratings Breakdown

1362reviews

  • 5 Stars
    963
  • 4 Stars
    259
  • 3 Stars
    77
  • 2 Stars
    43
  • 1 Stars
    20

Comfortable bed and great service

By

2月 10, 2016

club

We had a wonderful stay. The staff were so friendly and made us feel very special. The bed was so comfy we slept like babies

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Everything

By

2月 09, 2016

Still the best hotel in Sydney. Location, staff, and facilities second to none.

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Wonderful location. Wonderful getaway.

By

2月 09, 2016

club

My sister and I had a fantastic girls' night away without our children and husbands. Such a great location. We felt both pampered and very welcomed. The Club Lounge view of the harbour is incredible. We'll be back!

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Best Hotel In Sydney

By

2月 09, 2016

We were there for our 50th anniversary and the hotel was perfect. I doubt there is a better staff anywhere. Absolutely perfect.

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This hotel ticks all the boxes

By

2月 08, 2016

We have stayed here for the second time and can not recommend it highly enough. Not only does it have a fantastic location just a two minute stroll to circular quay, but the rooms are perfectly maintained and the staff are friendly. Nothing is ever too hard for the staff and they are very accommodating when travelling with children. We will be back again next year without a doubt!

Posted byHotelStaff
2月 09, 2016
Dear Mel81q, So wonderful to know that we could welcome you back once again - thank you for your continued loyalty! I am delighted to hear that our service met your expectations. It is always great to receive positive comments, and I will certainly pass them on to our team. To know that we tick all the boxes is very gratifying for any hotelier to read. Once again, thank you for such a wonderful review and choosing to recommend us. We can't wait to welcome you back next year! Best Regards, Joerg Boeckeler General Manager
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Staff makes the stay

By

2月 08, 2016

Zafer and David at the concierges desk and Billy in the club on 31 provide exellent service give great personality to your hotel

Posted byHotelStaff
2月 09, 2016
Dear VJBa, Thank you for taking a moment to let us know that our team of colleagues is what makes your stays with us so enjoyable! Your kind comments about Billy, Zafar and David as well as the service they provide are highly appreciated and they will be absolutely delighted to learn of your recognition in the services that they provide. We look forward to seeing you again soon, where a warm welcome awaits you. Best Regards, Joerg Boeckeler General Manager
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Desperately in need of renovation

By

2月 06, 2016

platinumelite

A renovation is well overdue. At this point in time the hotel is trading (and charging) on the view. The rooms look dated and the bathrooms are appallingly shabby and dirty. The wallpaper surrounding the toilet flush button was filthy and the tiles in the shower were cracked and mouldy. They are beyond a good clean and need to be replaced. I understand a refurbishment is not on the cards in the near future as they would need to close the hotel for a period of time. Such a shame as this was once our favourite hotel. I will be exploring other options for our next visit to sydney.

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Favourite hotel

By

2月 06, 2016

platinumelite

Once again we both had a great stay at our favourite hotel. The beds are very comfortable, rooms clean and staff very friendly and helpful.
The hotel is close to all our favourite venues and the walks around the harbour spectacular.
Have already booked again to stay twice in May - weekend with sister & her husband and the following weekend for our wedding anniversary and husband's birthday.
It is so nice to be welcomed at breakfast time by staff who recognise you and make you feel special. (Maybe we stay too often but it is a wonderful stress release!!)
Thanks again
Anne

Posted byHotelStaff
2月 09, 2016
Dear RAC17, As an InterContinental Hotels & Resort Platinum Ambassador, thank you for your continued loyalty and always choosing to stay with us - it is always a pleasure to welcome you back as our guests! We love that we're your favourite hotel and I am delighted that you have chosen to let us know that you take great comfort whilst in our care! RAC17, my team and I look forward to welcoming you and your family for what sounds like some very special celebrations ahead! Best Regards, Joerg Boeckeler General Manager
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60th Birthday

By

2月 05, 2016

Thank you for the most memorable birthday. From the moment we checked in we were made to feel so special. Our stunning upgrade to the Australia Suite totally surprised me as we were staying for 5 nights. We were escorted to our suite and given a guided tour of this beautiful suite. Everywhere we went in the hotel staff were quick to welcome us and add a birthday greeting.
We had arranged High Tea and a Café Opera lunch for family and friends on different days and we were able to host a little gathering in our suite at very little notice thanks to Keith (we weren't going to waste that view). The piano in our room was just an added bonus and was played beautifully by my lovely sister. Australia Day was incredible as the lovely Sydney Harbour provided ongoing entertainment from early morning. The view from the balcony was wonderful. There were even some surprise fireworks that evening.
There are far too many staff to thank but I would like to mention Grizzell, Billy, Tom and Stephen for organising such a beautiful suite and looking after us so well. I will be forever grateful for making my 60th Birthday so memorable. Thank you to all the staff at Intercontinental Sydney for such a magical stay.

Posted byHotelStaff
2月 09, 2016
Dear Concertlover01, Thank you for writing a generous review about your recent stay with us at the InterContinental Sydney. We do appreciate you choosing to share your occasion with us. I am extremely delighted to read that you enjoyed the wonderment of discovering the surprise upgrade, especially prepared just for you - I trust that you were able to feel the contentment of feeling at home! Our aim was to help create a sense of occasion,for both you and your family and friends to make your 60th Birthday celebrations a memorable one! Concertlover01, I would like to thank you especially for commending our colleagues here as it is comments like this that they strive towards every day, so they will be delighted to know their efforts are recognised, and I will personally be sharing your feedback with them. Our famed Australia Suite has been home to world leaders, heads of state and visiting celebrities from across the globe. With its panoramic harbour views from all rooms it certainly makes for a great space to entertain or take in all of Sydney Harbour and it is great that you had the opportunity to do so! Concertlover01, it is always a pleasure to welcome you as our guests, thank you for your continued loyalty and always choosing to stay with us! Best Regards, Joerg Boeckeler General Manager
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Beautiful hotel, prime harbour location

By

2月 05, 2016

I love staying at the IC in Sydney with its location adjacent to the Sydney Harbour Bridge and Opera House and the beautiful Royal Botanic Gardens...great for a run or walk. The Bridge View rooms are stunning and I love the Club Lounge on 31st floor (pay extra for this). The lifts were incredibly slow and congested - this was disappointing and was the same issue we experienced when we stayed there last April - bear this in mind in terms of time required to get out of your floor.

Posted byHotelStaff
2月 09, 2016
Dear Stargirl170, Thank you for taking the time to share your experience after your recent stay with us at InterContinental Sydney. We highly appreciate our guests’ comments as they help us to improve overall, ensuring that we deliver an experience in line with our guests’ expectations. I would like to thank you especially for commending our Club InterContinental lounge and our convenient location in such great proximity to iconic locations around out city. Stargirl170, please accept my apologies for the challenges you encountered with the congested lifts, and longer waiting times than normal. We are currently in the process of upgrading our lifts for the future comfort of all our guests. Once again, thank you for taking a moment to reflect on your experience and write a review and we all look forward to welcoming you back in the not too distant future. Best Regards, Joerg Boeckeler General Manager
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A Stellar Five Stars!

By

2月 04, 2016

platinumelite

I'm a regular visitor to Sydney and stay at the Intercontinental whenever I can. The staff are always courteous, always attentive. They get the little things right - they never slide your credit card back across the desk to you, they hand it to you with both hands. I'm always comfortable there and if there's anything I need, I only have to ask. They treat guests as VIPs. A stellar five stars!

Posted byHotelStaff
2月 08, 2016
Dear Gypsy Kate, May I thank you for taking a moment to reflect on your past stay experiences with us! My team and I do appreciate your continued loyalty of having always chosen to stay with us when you can. It is so wonderful to hear that you feel that the hotel has an attentive and courteous service culture among all of our colleagues. This is something which is so important to us so I am pleased to hear that we are on the right track. Gypsy Kate, I am very happy that you enjoy your stays overall here and I hope that we will have the opportunity and pleasure to continue to welcome you back again soon to enjoy more facilities that we have to offer. Best Regards, Joerg Boeckeler General Manager
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Zafar made it all happen

By

2月 04, 2016

With only 2 days prior notice - Zafar was able to organise the roof top for me to propose to my partner. Could not thank him enough.

Posted byHotelStaff
2月 08, 2016
Dear Daves88888, My team and I are most thrilled that you chose InterContinental to be a part of such a special moment! I trust that your experience was memorable for all the right reasons! I am also very much delighted to hear that Zafar was able to assist in making your stay a memorable one. I will be sure to thank him personally for his efforts in making your plans come to fruition! Daves88888, I hope my team and I can look forward to welcoming you and your partner back for more memorable moments this year! Best Regards, Joerg Boeckeler General Manager
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