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InterContinental Lagos

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Hotel Reviews for InterContinental Lagos
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 584 reviews
85%
Recommend This Property

Ratings Breakdown

584reviews

  • 5 Stars
    297
  • 4 Stars
    159
  • 3 Stars
    55
  • 2 Stars
    40
  • 1 Stars
    33

Poor customer service

By

17 October 2017

club

I spend over 100 nights a year in hotels of similar brand and services, so I have a pretty good basis for comparison. And this hotel is found wanting. Some specific complaints: I had a broken refrigerator that I asked to be replaced. I had to ask guest services three times over six hours to have the unit replaced. Finally, after six hours of being told someone would be right there, the Assistant Manager called to say they didn't have any spare units but he would see that it was replaced in the morning. It never was and that was the last I heard from him or any other member of the customer service staff for the rest of my stay, three days later. No follow-up whatsoever. Additionally, the restaurant staff generally seems to be indifferent. I walked into the Chinese restaurant, which was completely empty and had several waiters and kitchen staff sitting at a table. I had to stand at the entrance for a few minutes until the hostess came from the back. None of the waiters thought to get up and greet a customer. Overall, the food was average at best, and overpriced for the quality. Breakfast was essentially the same as I had in Togo, Benin, Abuja and Accra. Nothing special. The Italian restaurant was the exception. Staff was professional and pleasant, and the meals were well-prepared and tasty. If you do have to stay at the Intercontinental, which frankly, I don't recommend, but if you do, try the risotto in wine sauce. But expect to generally dine alone. I never saw more than three customers in any restaurant at any one time. Bottom line, I wasn't impressed and will probably stay at a competitors hotel 2 blocks away on the river during my next trip.

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Very warm friendly, clean hotel

By

10 October 2017

Had a lovely stay, only negative was there was a problem with electric, the power kept going off, need to look at Mantrac as a local generator supplier.

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Birthday Stay

By

09 October 2017

Went to spend a few days at the hotel so as to celebrate my birthday. My experience was ok but could have been better.

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Comfortable bed and great service.

By

04 October 2017

club

It was great experience at Intercontinental Lagos. Neat room, courteous and responsive staff. Fantastic lobby. Food was good too with varieties. Will definitely go back.

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Lagos is tops

By

03 October 2017

club

Great staff and superb service.
Excellent location, parking and security.
Staff couldn't be more helpful. Really great group of people. Service with a smile. Great job well done!

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werey

By

02 October 2017

platinumelite

I just think these surveys are pointless as there is no action just one apology after another. Club member benefits are not communicated, etc etc etc

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Stay Review

By

02 October 2017

club

Not a memorable experience. there is a lot of room for improvement. Maybe next time when i do visit, which is quite questionable, the experience may be better.

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Excellent hotel

By

01 October 2017

club

Très bon Hotel, chambre d'un confort exceptionnel , personnel accueillant et très polie

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3 Weeks in hotel

By

01 October 2017

club

- Everything was good considering the situation in Nigeria.

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Excellent stay

By

30 September 2017

club

My stay was excellent and service was wonderful. Response to complaint was prompt and compliant. The meals I had were delicious as well as hygienic while staff were polite and courteous. I will not hesitate to recommend Lagos Intercontinental to friends, relatives and associates.

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Comfortable and friendly

By

25 September 2017

club

Overall a good experience, mostly because of the friendly staff. There was nothing in the mini-bar, which I would have used. The workout room was very hot.

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Better stay as always

By

21 September 2017

platinumelite

Better stay, warm reception and my home away from home

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