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InterContinental Prague

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Hotel Reviews for InterContinental Prague
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 1457 reviews
91%
Recommend This Property

Ratings Breakdown

1457reviews

  • 5 Stars
    954
  • 4 Stars
    343
  • 3 Stars
    83
  • 2 Stars
    49
  • 1 Stars
    28

Decent accomodation Disappointing Service

By

16 June 2019

platinumelite

Our two night stay at the IC Prague was dissapointing at best. There were some friendly staff including the night front desk manager (Pavel- I think) and a daytime trainee named Haitham. While the rooms were fair the dissapointment stems from 1) not having water in the hotel the entire second evening and merely being offered one bottle of drinking water after several requests 2) there was gentleman in the upstairs restaurant who was extremely rude and disrespectful to my 70 year old mother. We had entered the restaurant at 12:15pm I went to take a photo and she asked the gentleman if they are open, he responded "if you can read there is a sign out front" in an extrmely derogatory tone and then mumbled some other words including he is tired from working since 6am. We promptly left and I reported this to the daytime front desk manager who merely brushed it off by offering us a coffee when what my mother deserved was an apology. This type of behavior should not acceptable or condoned anywhere especially not in an IC that supposedly prides itslef on service. The following days we stayed at IC Vienna and IC Ljubljana which are representative of what one expects from IC.

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