Su sesión expirará en 5 minutos, 0 segundos, debido a la inactividad Permanecer conectado
Crear PIN
Todos los campos son obligatorios
Si se ha inscrito en IHG® Rewards Club en un hotel, tendrá que crear un PIN de cuatro dígitos para poder acceder a su cuenta IHG® Rewards Club.
Error de servidor inesperado
Su sesión ha expirado. Inicie sesión para acceder a su perfil
Lo sentimos, nuestro sistema se encuentra temporalmente fuera de servicio. Inténtelo de nuevo más tarde o póngase en contacto con el centro de atención al cliente de IHG® Rewards Club para recibir ayuda.
Los números de 4 dígitos introducidos deben coincidir.
¿Ha olvidado su PIN?
Todos los campos son obligatorios
Error de servidor inesperado
Su sesión ha expirado. Inicie sesión para acceder a su perfil
Lo sentimos, nuestro sistema se encuentra temporalmente fuera de servicio. Inténtelo de nuevo más tarde o póngase en contacto con el centro de atención al cliente de IHG® Rewards Club para recibir ayuda.
¿No dispone de un correo electrónico en su perfil?

Póngase en contacto con su centro de atención al cliente local de IHG® Rewards Club para solicitar su PIN y para actualizar su perfil con su dirección de correo electrónico. Cuando recibe su PIN también puede actualizar su dirección de correo electrónico a través de www.ihg.com/updateemail.

Preguntas frecuentes

Encuentre las respuestas a las preguntas frecuentes en nuestro centro de información. Al navegar por nuestros temas, encontrará respuestas a sus preguntas con la mayor comodidad.


Cuenta

¿Cómo puedo cambiar mi PIN?
You may change your PIN online after signing into your IHG® Rewards Club account and clicking on "Personal Information".
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How can I sign into my account online?
You may sign into your account at any time via the login box at the top right of every page.
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What if I have forgotten my membership number?
You can call your nearest IHG® Rewards Club Service Centre or email us El enlace se abrirá en una ventana nueva del navegador. to retrieve your membership number.
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I have forgotten my PIN. How can I retrieve it?
Retrieve my PIN.
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No email address on file?
Simply call the IHG® Rewards Club Service Centre and speak to one of our helpful account managers.
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How do I create a PIN?
To create a PIN, access your Member Profile El enlace se abrirá en una ventana nueva del navegador. online and enter your IHG® Rewards Club number and a four digit number of your choice.
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I cannot find my IHG® Rewards Club card. Can I get a new one?
Yes. Just sign into your account, go to  Member Materials page El enlace se abrirá en una ventana nueva del navegador. and print a new card. You can begin using it immediately. 
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How often will I receive a IHG® Rewards Club eStatement?
You will receive your account activity in a bi-monthly eStatement. If you do not wish to receive these, please update your email subscription in Communication Preferences El enlace se abrirá en una ventana nueva del navegador..
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How do I update my email, account information and/or preferences?
Sign into your account and go to Personal Information El enlace se abrirá en una ventana nueva del navegador. to update your account information.  If you wish to update your email address and set your travel preferences, please go to My Travel Profiles.
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How do I deposit point vouchers online?
Go to our Point Voucher redemption page El enlace se abrirá en una ventana nueva del navegador. and enter your IHG® Rewards Club number and voucher number.
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Can I purchase IHG® Rewards Club points?
IHG® Rewards Club points can be purchased in 1,000 point increments, up to a maximum of 40,000 points in a rolling calendar year. For detailed information on costs, increments amounts, and additional terms and conditions, simply sign into your account and go to the Member Benefits page El enlace se abrirá en una ventana nueva del navegador..
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Can I transfer points to my family and friends?
IHG® Rewards Club points can be transferred to another IHG® Rewards Club member in 1,000 point increments for $5 USD per 1,000 points. There is no limit to the number of points a member can transfer or receive. Click to Transfer points now El enlace se abrirá en una ventana nueva del navegador.. For cost, increments amounts, and additional terms and conditions, go to the Member Benefits page El enlace se abrirá en una ventana nueva del navegador.. For additional assistance, you may call the IHG® Rewards Club Service Centre.
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Will my points ever expire?
To reward our guests who choose to stay with us more often, we focus more programme benefits toward members who earn and redeem on a regular basis. All points will expire after 12 months if there's no account activity. But it's easy to maintain your points balance. Just earn or redeem once a year through any of our IHG hotels or partners.
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How do I become an IHG® Rewards Club Gold Elite member?
IHG® Rewards Club Gold Elite membership will be awarded to you if you have a minimum of 10 nights at qualifying rates; earn at least 10,000 Elite Qualifying points during a calendar year. Once you have earned Gold Elite membership status in any calendar year, you will maintain such status until the end of the following calendar year. To know more about the status and its benefits, please click here El enlace se abrirá en una ventana nueva del navegador..

* Participating IHG brands include InterContinental®, Crowne Plaza®, Hotel Indigo®, Holiday Inn®, Holiday Inn Express®, Staybridge Suites®, and Candlewood Suites®, Even® and Hualuxe®. Brands may be added or deleted at the sole discretion of SCH.
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How do I become an IHG® Rewards Club Platinum member?
IHG® Rewards Club Platinum Elite membership will be awarded to you if you have a minimum of 40 nights at qualifying rates; earn at least 40,000 Elite Qualifying points during a calendar year. Once you have earned Platinum Elite membership status in any calendar year, you will maintain such status until the end of the following calendar year. To know more about the status and its benefits, please click here El enlace se abrirá en una ventana nueva del navegador..

* Participating IHG brands include InterContinental®, Crowne Plaza®, Hotel Indigo®, Holiday Inn®, Holiday Inn Express®, Staybridge Suites®, and Candlewood Suites®, Even® and Hualuxe®. Brands may be added or deleted at the sole discretion of SCH.
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How do I earn Spire Elite within IHG® Rewards Club?
The Spire Elite level within IHG® Rewards Club will be awarded to you if you have a minimum of 75 nights at qualifying rates; earn at least 75,000 Elite Qualifying points during a calendar year. Once you have earned the newest membership status in any calendar year, you will maintain such status until the end of the following calendar year. To know more about the status and its benefits, please click here El enlace se abrirá en una ventana nueva del navegador..

* Participating IHG brands include InterContinental®, Crowne Plaza®, Hotel Indigo®, Holiday Inn®, Holiday Inn Express®, Staybridge Suites®, and Candlewood Suites®, Even® and Hualuxe®. Brands may be added or deleted at the sole discretion of SCH.
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If I qualify for the Spire Elite, how long will I be able to access my Choice Benefit?
Once you qualify for Spire Elite, you'll be able to access and choose your Choice Benefit until the end of the programme year (usually the end of the following calendar year.) For example, if you earn our newest membership level in August 2015, you'll have until 31 December 2016 to select your Choice Benefit.
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I would like to upgrade my friend to Platinum Elite, but my friend is not an IHG® Rewards Club member. Is this possible?
Yes, you can nominate to upgrade someone to Platinum Elite but your friend will need to enrol in IHG® Rewards Club first, by simply logging in to ihg.com/rewardsclub and selecting “Join IHG® Rewards Club".
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As a Spire Elite member, if I choose 25,000 bonus points this year for my Choice Benefit and I requalify for Spire Elite next year, will I get to make another choice next year?
Yes, each year that you earn or maintain Spire Elite, you'll earn another Choice Benefit. And each year you can make a different choice.
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As a Spire Elite member, can I switch my Choice Benefit selection if I change my mind?
No, as both Choice Benefits are processed instantly, we are unable to reverse your choice once selected.
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As a Spire Elite member, I'm ready to choose my Choice Benefit! How do I make my selection and how long will it take to see the points or for my friend to be upgraded?
Simply log in to your account on ihg.com/rewardsclub and you'll be able to make your selection in your account. If you choose points, we'll deposit the points into your account immediately. If you choose to upgrade a friend to Platinum Elite, all you'll need is your friend's IHG® Rewards Club member number (or have them sign up at ihg.com/rewardsclub if not already a member), and we'll instantly upgrade your friend to Platinum Elite.
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I lost my IHG® Rewards Club card, how can I get a new one?
If you have lost or misplaced your IHG® Rewards Club card, you can easily print a new one. Just visit the IHG® Rewards Club Member Materials El enlace se abrirá en una ventana nueva del navegador. section of your IHG® Rewards Club Account to obtain a new member card.
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