San Francisco, July 17, 2014
Kimpton Hotels & Restaurants today announced that for the second year in a row, it has received the highest ranking in guest satisfaction in the upper upscale segment of the just-released J.D. Power 2014 North America Hotel Guest Satisfaction Index StudySM.
According to the study, hotel guest satisfaction has reached its highest level in the past eight years, with an overall guest satisfaction average of 784 on a 1,000-point scale. Kimpton’s scores surpassed the competition in the final results. A pioneer and leader in the boutique hotel sector in the United States, Kimpton garnered the highest scores in two areas: guest room and hotel services.
“Throughout our 33-year history, we’ve been driven by one thing: providing personal, authentic service to all our guests,” said Mike Depatie, president and chief executive officer at Kimpton Hotels & Restaurants. “We’ve empowered our employees to go the extra mile for our guests and it’s entirely because of them that we’ve been recognized with this honor two years in a row.”
Kimpton currently operates 61 hotels and 66 restaurants, bars and lounges in 26 cities and 17 states, with each property offering a unique spirit and style. The company is growing rapidly with a 30 percent year-over-year projected growth, with 15 projects in active development in cities all over the U.S. and the Caribbean from Milwaukee, Pittsburgh and Winston Salem to San Antonio, Palm Springs, Denver, Seattle and Grand Cayman.
The 2014 North America Hotel Guest Satisfaction Index Study is based on responses gathered between June 2013 and May 2014 from more than 67,000 guests from Canada and the United States who stayed in a hotel in North America between May 2013 and May 2014.
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