San Francisco, August 22, 2014
Kimpton Hotels & Restaurants has ranked number one in overall guest satisfaction among every hotel brand in the world for the second quarter in a row, as tracked by the 2014 Market Metrix Hospitality Index (MMHI). This distinction follows Kimpton’s recognition as the number one hospitality company in the Upper Upscale segment for the entire year of 2013 and for the first quarter of 2014.
MMHI collects data from 40,000 travelers around the globe each quarter, where guests can provide more than 200 details about their most recent hotel experiences. The MMHI customer satisfaction score is based on the average rating of 14 product and service questions that are highly correlated with guest loyalty and recommendations.
“This award and recognition belongs to all 8,600 Kimpton employees who make it their mission to take great care of our guests,” said Mike Depatie, president and CEO of Kimpton Hotels & Restaurants. “Their level of selflessness and empathy for our guests make them unique and special in any industry. I’m really pleased that our guests truly feel the love when staying at our properties. It makes doing what we love to do all the more gratifying.”
Kimpton Hotels & Restaurants earns top customer satisfaction scores from Market Metrix Hospitality Index consistently, which evaluates not only overall satisfaction but Loyalty Emotions©, a measure given to companies that provide experiences that elicit positive emotional responses for their guests.
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