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Kimpton Hotels snags top position in Q1 2014 - Market Metrix Hospitality Index

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FOR IMMEDIATE RELEASE
Kimpton Hotels snags top position in Q1 2014 - Market Metrix Hospitality Index
Boutique Hotel & Restaurant Company Receives Highest Score of any Hospitality Company Worldwide

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Reservations questions can be directed to
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San Francisco, April 30, 2014
Kimpton Hotels & Restaurants has ranked number one in overall guest satisfaction among every hotel brand in the world for the first quarter, as tracked by the 2014 Market Metrix Hospitality Index (MMHI). This distinction follows Kimpton’s recognition as the number one hospitality company in the Upper Upscale segment for the entire year of 2013.

Kimpton Hotels & Restaurants has ranked number one in overall guest satisfaction among every hotel brand in the world for the first quarter, as tracked by the 2014 Market Metrix Hospitality Index (MMHI). This distinction follows Kimpton’s recognition as the number one hospitality company in the Upper Upscale segment for the entire year of 2013.

MMHI collects data from 40,000 travelers around the globe each quarter, where guests can provide more than 200 details about their most recent hotel experiences. The MMHI customer satisfaction score is based on the average rating of 14 product and service questions that are highly correlated with guest loyalty and recommendations.

“For more than three decades, we’ve been known as pioneers in the boutique space – from design, to guest amenities to chef-led restaurants,” commented Michael Depatie, CEO and president of Kimpton Hotels & Restaurants. “Our approach to guest service is to truly connect with each guest and go the extra mile. Because this is part of our DNA, our employees genuinely love where they work, and that comes across in their guest interactions, which ultimately drive our consistently high satisfaction scores.”

Kimpton Hotels & Restaurants earns top customer satisfaction scores from Market Metrix Hospitality Index consistently, which evaluates not only overall satisfaction but Loyalty Emotions©, a measure given to companies that provide experiences that elicit positive emotional responses for their guests.

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MEDIA CONTACTS

Reservations questions can be directed to
talktous@kimptongroup.com

For press queries, please contact:

Allison PR
kimpton@allisonpr.com