I stayed at this facility by accident--I frequently stayed at a hotel that was located closer but had heard horror stories about Holiday Inn Express--how unfriendly the staff was or how unclean the
hotel was. I had even asked the front desk clerk at Holiday Inn how hard would it be to just cancel my reservation when I realized where I was. He looked shocked, but didn't become mean--he simply stated you can cancel when you need to.
Having come in so late, I decided to stay one night and cancel t he remaining two nites and go to the "original" hotel that I was accustomed to. Needless to say, I didn't cancel the remaining two nites and Holiday Inn Express has a new patron. Not sure if the horror stories existed---but they didn't exist for me during my stay. [Less]