My preferences were that I needed 2 dbl rooms connected and when i was checking in, there weren't any connected rooms available but one of the staff; his name is Sherif Osama, was very helpful and he
was searching a lot until he found a connected rooms and he took me to see it, if I would like it or no, because the room was in the high levels and in the smoking rooms while my preferences was in the non smoking rooms and in the lower levels. I liked the connected room and he asked me to leave my family in the room and I went with him to finalize the checking in process and he sent all our luggage to the rooms.
He was so friendly and helpful and he was doing all his best to find for us all we need.
I'd like to thank him again because he made my stay very comfortable. [Less]