We have stayed at this hotel before as it is convenient for visiting family. Overall the hotel is excellent and prices are reasonable if you book in advance. Our room looked like it had been[More] modernised and was decorated in a modern contemporary style.
We booked a stay which included dinner bed and breakfast. Only disappointment was evening meal as our package severely restricted what we could have from menu without paying extra and choices overall were not inspiring. Breakfast was good and only spoiled by a dead bird on outside patio, we pointed it out to staff who did seem concerned and promised to clear up the mess.[Less]
The communal areas have been upgraded and look clean and stylish. The addition of a couple of computers and more seating are excellent. Staff were helpful, in particular Crystal on the front desk.[Less]
Nice Hotel stayed several times
By IHG Member 1234
Nice hotel- stayed several times, comfortable with good facillities. Suffers a little for access from traffic volumes at peak times.[Less]
CONVIENENTLY LOCATED AND GOOD STANDARD OF ACCOMODATION - WELL PRESENTED[Less]
Ideally situated for business in the area next to main access routes the hotel provides an excellent base for work in the area. The facilities are very good and the staff are always prepared to go[More] that extra mile for the customer. Excellent public areas and the food served is more than acceptable.[Less]
Clean room comfy bed and good service.
This is the second time we have stayed at this Hotel and still cannot fault it, great stay, pleasant and helpfull Staff, Clean Room, good Sleep in a Comfy bed, great value for money.[Less]
Excellent location but only average amenities
Shower pressure is exceedingly low for a 5-star hotel and bathroom size smaller than expected, making the room experience more cramped and claustrophobic.
Concierge desk and location were excellent.[Less]
Great service and very comfortable
Excellent hotel and conveniently located - will return when next in London - staff very attentive[Less]
Recent stay at PARK LANE, a most enjoyable experience, as always. Our hotel of choice are the Intercontinental, London and Sydney Australia in particular. Looking forward to next visit in January[Less]