We were forced to evacuate our home at a moments notice due to impending flood conditions. The young lady at the desk was sympathetic, and helped us continue our stay on a day by day basis by
monitoring cancellations. When we received the ok to return home, she was flexible with the mandatory 24 hour cancellation policy. Unlike the Holiday Inn Express on Five Star Rd in Rocklin, who refused to be flexible with the notification even after explaining our situation.
Based on this flexibility and understanding from the Galleria Holiday Inn Express, I will continue to stay in your hotels in other locations, other than the one in Rocklin. [Less]