I stay at HIE for location and breakfast (I enjoy buscuits with sausage gravy). Unfortunately, no sausage gravy this morning due to delivery issues. OK. It happens. But the scrambled eggs and sausage
were cold while the cinnamon buns were too crusty hard. Normally, the breakfast items are very well done and satisfying enough to last until a late lunch, perfect when driving a long distance.
I mentioned this to the manager on my departure and commented that I would need to stop much sooner than planned and pay for breakfast elsewhere. Although I did not request a reduction on the room price, I was surprised it apparently never occurred to the manager to do just that. Mistakes happen but it's how you recover that makes a difference. I got the impression he didn't really care whether or not I enjoyed the stay. Sure didn't seem to want me to return! [Less]