My wife and I were in Utica on 5/21/17 for a recent personal family event. Had a very pleasant stay as a result of their very attentive and helpful staff. In particular their evening mgr - Amanda was
very supportive helping to address a short storm related WIFI interruption. We appreciated her active communication and updates as it was remedied quickly. In the morning, the GM -Tom made a point to personally apologize for the inconvenience.
Room was great, and reflected the pride being introduced with the recent renovation/updates.
Highly recommend this well managed and staffed Holiday Inn Express. [Less]