The Valet parking almost ruined it.
I would first like to say that this hotel is very nice and clean, and overall I enjoyed my stay while here. We were in town for a game and stayed one night. I should have done more research,
admittedly, before we got there, because I was disappointed immediately with the option to only use valet parking..but we sucked it up, and checked in, then went on to our game. After the game we came back and again used the valet parking with no problem. The rooms are updated and comfortable and I slept well. The next morning we used the pool before checkout with my son and had a good time. Here is where my experience went downhill...upon checking out we went to the valet manager who scanned our ticket, and we waited out front for our car. It was pretty busy being around checkout time so we expected a little wait. After about 15 minutes we noticed people who were coming out after us were getting their cars. About 5 mins later a women who had come out after us came up to us and told us we'd better check again because she had been skipped. We went to a valet person and told them we thought we had possibly been skipped, they acted like they were on it, so we continued to wait..about 10 minutes later we still hadn't gotten our car and again others kept getting theres, so we went back again and told them we thought we'd been skipped, and AGAIN they made it seem like they were on it, and again more people kept getting their cars that had come out way after us. I had enough and decided to go talk to the hotel manager who was at the front desk..she was on top of it, and went over to ask the valet manager what was going on..right at that time our car finally came, about 45-50 minutes of waiting. I thanked the manager and walked out, tired of the entire situation. I understand mistakes can be made when things get busy, but the part that really bothered me was even after mentioning it twice that they had accidently skipped us, we didn't get one apology, and there didn't seem to be any hurry to get our car to us. I hope that this isn't a frequent problem during busy times, and if it is, it should definitely be addressed. Other than that, great hotel, and I would still recommend it. [Less]