This experience was by far the best experience we've had with an IHG hotel. I cannot think of one bad thing to say about our two week stay.
The experience we had shortly after leaving this
particular hotel was an absolute nightmare, but we don't need to get into that or discuss any details about the Holiday Inn Express at Lookout Mountain in Chattanooga and how terribly filthy it was, or the disregard we received once it was reported. We were told we would be receiving a call from a manager to discuss the issues further but never heard from him/her.
This was a totally opposite experience. Highly recommend staying here if you're in the area for business and/or pleasure. We will no doubt stay here in the future, if work brings us to Knoxville again. [Less]