Room was clean and stocked. Breakfast was a zoo and not kept stocked as needed! Staff seemed unconcerned or responsive to customer requests.
location first, comfort a close second
Nice rooms, decent level of cleanliness, great staff and front desk personnel.
Didn't have a chance to use the pool or other amenities, but I will be back in the future to do so.
Love the place, recommended, can do better with small adjustments
This is the third time I got to stay at Staybridge, Plano. Love the staff and the stay has been amazing all three times. Definitely recommend this place if your on work, or with family for a nice and
Things I would love to see change.
1. The variety in breakfast menu - Looks like nothing has changed in the last 2 years
2. Hotel staff should check with guests if they are IHG members, I've lost points on my first stay and even the second and the third I've had to tell them that Im an IHG rewards member. For someone who frequents they should already know this and not even ask in the first place.
3. Use guest preferences, to what the guests like and at what times. eg. Room service at 10 and not 8. Travel agenda and assistance if required and so on.
Good things to start with that will provide guests a far more pleasant experience with little to no impact on costs. [Less]