My girlfriend arrived to the hotel and she went to our room but heating system were not working. She contacted with reception but after three hours no answer and they moved to another room (not
similar to previous one).
Hotel in general must be renovated (furniture, toilets,...).
The best is the place: just 10 minutes from Buckinghan Palace and from Picadilly Circus.
One recomendation for the hotel: install more European sockets for plugging electronic devices. [Menos]