Votre session expirera dans 5 minutes, 0 secondesen cas d’inactivité. Rester connecté
Votre session a expiré. Veuillez vous connecter à votre profil .
Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
96%
Recommander cet établissement

Impression générale

4,7

en fonction de 1242 avis
96%
Recommander cet établissement

Ratings Breakdown

1242avis

  • 5 Étoiles
    1008
  • 4 Étoiles
    159
  • 3 Étoiles
    39
  • 2 Étoiles
    20
  • 1 Étoiles
    16

Staff is nice

By

novembre 08, 2022

We booked this hotel last minute online as we were at another hotel that was so dirty I turned around and walked out. Had I done more research I would not have chosen to stay here either. They do not have an indoor pool and my kids were upset.
While booking online I thought I was booking a king bed suite and two full size beds. When arriving in the room it was just 2 full beds and a door.
We called the front office to ask if we could switch and they told us because we booked online there is no way they can switch us…….
Since we were not going to spend much time there we just accepted their answer. The room was dirty not as dirty as the hotel we came from but still dirty.
They clearly have no standards for their housekeepers and they are not doing their job.
They need to be held accountable for their actions.
It was incredibly dusty and stains on the couch the carpet turned out socks black.
Again we would have left but we were already out the money for 2 hotels.
The front desk employee was very professional and nice but that’s about all I can say.

En savoir plus
Réduire

Comfortable and good location

By

novembre 06, 2022

Excellent location, very comfy, clean space, organized with everything you need. Tasty breakfast, good and healthy options. Friendly staff. Quick check in and check out. Pet friendly… that’s a plus for people like us that love our pets! You can feel like home

En savoir plus
Réduire

Awesome place for family and pets!

By

novembre 04, 2022

club

The staff placed us in a hotel room near the exit where our dog could easily go in and out. They provided clean up bags and had a great place form our small poodle to roam.

En savoir plus
Réduire

Good service

By

novembre 03, 2022

Very nice hotel, needs upgrades to make it better. Breakfast is good. Evening social needs improvements. Floors are very noisy and loud, you can hear people walking and dragging lodge very clearly. Gym needs upgrade.

En savoir plus
Réduire

Great Hospitality and Service

By

octobre 24, 2022

The Manager is on point in handling the hospitality for the guests, very friendly, courteous, personable and caring to guests needs and concerns. Also very attentive to the safety and security of the guests throughout the property.

The staff are very friendly and courteous and assist promptly with guests needs

En savoir plus
Réduire

Great Space with even better customer service

By

octobre 20, 2022

platinumelite

The room was nice, large, and comfortable, with bedding for pull out in the room. The staff was helpful with communication and resolving booking errors on my part. Would definitely be back.

The breakfast and breakfast staff were great.

Our room did have some signs of wear and tear from pets, but overall was a fantastic experience.

En savoir plus
Réduire

Outstanding Property and Staff

By

octobre 11, 2022

The location and atmosphere of this property is excellent. The hotel staff specifically Scott and Nattalie were true professionals and made our stay a true pleasure. This is now my new Go-To Hotel when in Colorado Springs! Highly recommended if you are in the Springs stop in and stay with them!!!!

En savoir plus
Réduire

Excellent stay

By

octobre 09, 2022

Great location, friendly staff, breakfast and social were outstanding.

En savoir plus
Réduire

Meh

By

octobre 03, 2022

Trahs under the sink in the room was full on arrival. The toilet wasn't clean. The gym is in disarray. The cable machine is all jacked up. There is a hole in the floor of the gym covered by some rubber mats. People have to walk through the gym to do laundry. There was no pickle ball net despite having a court. The court tile were coming apart and weeds growing up through it. The side door stopped working the day I checked out. Had to walk to a different door - it wasn't a key issue. Not a good experience overall.

En savoir plus
Réduire

Frindliest Staff and Most Comfortable Stay

By

octobre 02, 2022

Had a wonderful stay. Staff was the friendliest I remember anywhere. Place was nicely decorated and clean. Amenities were obviously used, but well maintained and clean. I think I prefer this to just brand new things anywhere because it shows the staff is working to keep things maintained. Bed was extremely comfortable with linens changed at reasonable interals and really comfy pillows! Thank you so much for a wonderful stay!

En savoir plus
Réduire

Great front desk employee rooms not cleaned

By

octobre 02, 2022

Front desk employee very nice...4th floor was extremely dirty...Trash in corner of hallway..Whole 4th floor smells like spoiled milk aswell as the elevator too..Room was not vacuumed and items were left from previous guests...

En savoir plus
Réduire

Bob's chair

By

septembre 26, 2022

Staff is Freindly, accomodating, after 300 days of staying here I witnessed numerous rude people checking in and the staff handled themselves very proffessionally. I believe the local raccoons had a better attitude than some people checking in.So If your going to act like a "Karen" please do not do it here the staff does not need nor deserve Your attitude. All in all even with new upgrades severely needed, I would check in again and most likely will again in several weeks.

En savoir plus
Réduire