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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
98%
Recommander cet établissement

Impression générale

4,8

en fonction de 893 avis
98%
Recommander cet établissement

Ratings Breakdown

893avis

  • 5 Étoiles
    745
  • 4 Étoiles
    117
  • 3 Étoiles
    15
  • 2 Étoiles
    8
  • 1 Étoiles
    8

Comfortable stay, poor experience

By

décembre 16, 2019

club

I'll preface this review by saying that the rooms themselves were clean, well kept, and very nice. The bedroom (including the bed) and the bathroom spaces were very clean and comfortable to use. The kitchen space itself is convenient enough for simple use.

The biggest issue that I experienced was the front desk staff and the hotel manager. I had blocked off rooms for my wedding at Terrain at Styer's several months in advance. Upon arrival, you could tell the location was busy as the front desk workers were looking quite frantic. The unfortunate truth of the moment was that they had overbooked several other peoples' rooms and were scrambling to accommodate the people who had just arrived. I felt like I had no concerns considering we had blocked rooms several months ago for the wedding and had confirmed bookings for two conference suites (for bride and groom wedding preparation) and three regular suites (guests).

Unfortunately, there were several issues with my rooms. One of the conference suites was occupied by a group that had arrived the evening prior and two of the regular suites had issues with late preparation (perhaps someone checked out late?) and overbooking (had to separate one of my two double bed suites into two single bed suites). The worst part of it all was that the hotel manager had the nerve to tell me that, "overbooking happens all the time in the hotel industry," and that WE had to accommodate to their situation. This was THE worst experience I have ever had at a hotel, and it was unbelievable to me that they were so rude. Needless to say, it took about an hour to entirely sort this situation out and unfortunately we had to accommodate to the hotel's wrongdoings.

I wouldn't recommend anyone to stay in this location. It's sad because the location and the quality of the rooms are decent. However, with issues with management and overbooking, I'd say look elsewhere.

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Great Experience away from home

By

décembre 16, 2019

club

I stayed in this hotel for a company training, I was away from home and it happens that it was my birthday week so I was ok even though I was away from home I have time to stay in the hotel in a clean comfortable room. So I enjoy my week of stay there 100%.

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clean room friendly staff

By

décembre 11, 2019

platinumelite

Room was clean, staff was nice, breakfast was good

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Nice Rooms and Breakfast

By

décembre 09, 2019

club

You get a lot of value for the price, especially with the breakfast selection. Rooms are nice. Hotel is dog friendly but hotel needs to do a better job of establishing rules to keep dogs from being anywhere close to dining area.

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Good value for money

By

décembre 07, 2019

club

With access to nearby businesses and good breakfast and evening snacks, great place to plan your next stay

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Thanksgiving Stay

By

décembre 05, 2019

club

Nice looking place. Plenty of parking and staff was friendly.

Nice kitchen facility. Enjoyed having breakfast available

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Quality Establishment

By

décembre 03, 2019

platinumelite

This Staybridge has everything you want for a short stay. We stay here every time we are in town. Large comfortable rooms with nice "living spaces" including a sitting area. Breakfast is good and there is a basic gym we use.

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Very comfortable

By

novembre 30, 2019

platinumelite

Quality stay. Very convenient location next to shopping and highway. Rooms were very nice and very comfortable. I also appreciated they accept pets and have a lovely outdoor fire pit and seating area.

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Overall great expreience

By

novembre 27, 2019

Booked for my daughters wedding. Myself and all of our guests were very impressed.

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Good Value

By

novembre 26, 2019

Good value for price. Ryan is no longer GM. and it shows

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Grest stay

By

novembre 23, 2019

Clean, confortable and a pleasant and friendly staff...I would highly recommend this hotel

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Great customer service.

By

novembre 18, 2019

I left my credit card at home and the staff was incredibly helpful in checking me in and filling out an authorization form. Facility is clean and my guest room was great as well. I highly recommend this hotel.

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