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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
96%
Recommander cet établissement

Impression générale

4,7

en fonction de 1149 avis
96%
Recommander cet établissement

Ratings Breakdown

1149avis

  • 5 Étoiles
    960
  • 4 Étoiles
    131
  • 3 Étoiles
    26
  • 2 Étoiles
    19
  • 1 Étoiles
    13

MULTIPLE DEFICIENCIES

By

septembre 22, 2022

platinumelite

I have never given negative feedback regarding any IHG property – but this one merits such. First of all – the room. It was clean – EXCEPT that there was a bad stain on the hide-a-bed mattress (YUCK). There was also NO dirty clothes bag, pad/paper/pen, nor the “book” that give information regarding breakfast times – the layout of the hotel – fire escapes and such. I had made the reservation for 5 people & there was no bedding on the “hide-a-bed”, so we had to go to the lobby and ask for it. Re the “coffee area” – the coffee pots were dry the afternoon that we arrived & again dry at breakfast the next morning. The hot water pot was also dry. At breakfast, when there was no coffee again, we decided to make coffee in the room and take back some of the small creamers from the lobby, but that receptacle was also empty. In the lobby, we visited the restrooms the afternoon we arrived. In the women’s bathroom, there was no toilet paper in the stall & no soap nor paper towels (the dispensers were empty). My husband visited the men’s bathroom & the stall did not lock. I visited the women’s restroom the next morning & found the same situation (no toilet paper, soap nor paper towels). . Re the evening social – even though I was told before I made the reservation that beer and wine were served at the social – there were ZERO fo such provided. Again I was disappointed as that was part of the reason I booked this hotel. I was repeatedly disappointed in this stay & I have NEVER been disappointed in an IHG property before. Needless to say, I was both shocked and dismayed

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Comfortable bed and great service!

By

août 22, 2022

It was so fun to stay here for a night with my husband; very professional and nice furniture and food and service. :) they even have little dish soap and scrubbies for you to wash any dishes you used, and a full size fridge and dishwasher! So nice

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Clean, Friendly welcoming staff

By

août 18, 2022

Great place to stay recommended 10/10
Staff are welcoming and friendly! Rooms are excellent and clean. Convenient location and best value for your buck!!

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Other locations are better

By

août 16, 2022

IHG Loyalty(membership) doesn’t matter at this location. If you are an IHG cardholder, don’t expect anything. Kind of disappointed, considering the other location closer to the airport was much better.

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Excellent

By

août 13, 2022

Very nice establishment, great environment and had a very pleasant stay

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Great room, evening reception not worth offering

By

août 04, 2022

Great room, pool area, free laundry. Breakfast OK. Evening reception terrible. A few slices of ham and some lettuce. Wine was out of a box, and didn't even taste like wine

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Horrible staff employee

By

août 03, 2022

So I was freezing the first night (my husband likes the room cold). When I asked for an extra blanket I was met with well you have to come get it or house keeping will bring it up in over an hour. Okay whatever I walked all the way down from the fourth floor to be met with an employee who sat in the corner on her phone most of our stay. And then she handed me this tiny blanket that didn't even cover my legs. I asked for a comforter or another blanket and she said that they can not give us anymore bedding then what was on the bed. Our pull out didn't even have bedding and I kind of that that was bizarre that I couldn't get an extra blanket? Every other Staybridge I have been to have been happy to give us extra blankets, pillows or whatever else we may need.

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Don’t stay here if handicapped!!

By

juillet 07, 2022

Reservation was for handicapped roll-in shower room. Got a “normal” room. Told manager but all she got us was a chair for tub! She said she would discount room, but dud not and would not talk to us after first contact about wrong type if room. Staff was not friendly either after first talk with manager.

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Other guest assigned to your room during your stay

By

juin 30, 2022

Other guests were assigned my room during my stay and it messed up my reservation which took more than 1 hour to get settled and the hotel just wrote it off. Breakfast buffet, juice and pop machine consistently out.

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Nice Stay

By

juin 26, 2022

Clean hotel, pleasant staff, good, hot, breakfast. Staff at breakfast were working hard. Quick check in and check out.

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Good place to stay for family road trip

By

juin 26, 2022

The location was good and the staff was nice and friendly. This hotel might be a good place to stay for a family with children.

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Good place to stay in Salt Lake City

By

juin 24, 2022

Although the hotel was busy due to many summer travelers, the staff was friendly and nice. I loved their friendly environment. It was a little bit noisy (bearable) because of children.

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