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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
83%
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Impression générale

4,2

en fonction de 906 avis
83%
Recommander cet établissement

Ratings Breakdown

906avis

  • 5 Étoiles
    549
  • 4 Étoiles
    172
  • 3 Étoiles
    75
  • 2 Étoiles
    57
  • 1 Étoiles
    53

Very comfortable

By

octobre 19, 2020

Great pillows and mattress and xtra blanket , and extra good smaller pillow.

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Frequent Staybridge Suites Guest

By

octobre 14, 2020

club

I am so disappointed with this particular Staybridge Suites in Reno, NV.
We were given a handicapped room so there wasn't any counter space in the bathroom, but it wasn't a major concern.
The refrigerator was missing all the racks/bars on the inside of the door. I called down and was moved to another room.
The room had a fishy odor but it was late and we retired to bed.
The next day, we noticed the toilet paper holder was just hanging on the wall. We called down and a maintenance person came up to spackle it to the wall.
Breakfast was just a tiny yogurt container and an equally tiny cup of juice.
The dishes were still in the dishwasher and the dishes in the cupboard had dried food particles on them. I washed all the dishes, utensils, and pots and pans.
There were a lot of pepper packets but no salt. The front desk tried to explain why there are not salt packets and brought some butter up to us as a substitute.
Housekeeper did not clean our room. The front desk said I called down to cancel the service. I did not and would not call to cancel the housekeeping service.
There wasn't a roll of paper towel in the kitchen so one was brought up to us.
That night, a smell of skunk or smoke came from the bathroom. We turned on the fan, which also turned on the light in the bathroom.
The night before we checked out, soapy, dirty water backed up into the bathtub in the middle of the night.
When we reported and stated our disappointment, the front desk said because of COVID, they have not upkeeped the hotel with proper service.
I have stayed at many Staybridge Suites. The one in Reno, NV was a huge disappointment.

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Television sucks

By

octobre 12, 2020

platinumelite

Upon check in toilet was clogged and no maintenance available. Luckily had a plunger to use myself!

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Poor room maintenance

By

octobre 12, 2020

Overall not the quality experience I am used to at Staybridge. TV in bedroom did not work, ice maker did not work, ironing board had a broken leg. There was a big spot of unfinished drywall in the bathroom which felt a lot like a cheap motel, not an IHG property.

This hotel is still using the corona virus as an excuse to not serve anything decent for breakfast. Most of the IHG hotels that I stay at have figured out a way to serve some sort of hot breakfast sandwich at least, but there are a few holdouts that think we will accept a "breakfast bag" as an alternative. And to top that off, they actually give you a coupon for the bag that limits you to one per person. I guess they think they are saving money, but what they don't realize is that a frequent traveler like myself, (spire) will find other accommodations that appreciate their customers loyalty to stay with them.

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Needs Help!

By

octobre 11, 2020

platinumelite

We've stayed here several times as a convenient stop over when traveling. All previous stays have been outstanding, however, this stay was a total disappointment. Room was filthy from previous guests...food in sink and dirty dishes, bath area lacked cleaning, furniture and baseboards hadn't been dusted in a long time.

Morning coffee @ reception wasn't even considered warm and probably the third use of the grounds.

We've stayed @ several IHG branded hotels over the last several years both in US and abroad and this was really bad...management needs to give this place some attention!

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Spacious Rooms, Little Accomodations

By

octobre 08, 2020

platinumelite

I called a week ahead to ensure the pool and gym was open and was told they were. So I booked this hotel over another. Upon arrival I was told the pool was closed due to chlorine levels. Keep in mind, I only wanted to book where there is a pool available as I have a young child. When asking the staff in regards to the free water, they said it wasn't until next month. Ok, on to the free breakfast. As an early riser, I went to the front desk at 7 am, and was promptly told there was issues with the vendor and there is NO breakfast. Then after 30 minutes I asked again and was given yogurt and juice. I went back later and was told to wait to speak to the manager. When speaking to the manager, she came out with ammunition in hand and was talking before I even started. She did, however, agreed to refund one night stay since I stayed on points. At the end of the stay, at checkout I was billed $40 each night as an accommodation fees. What accommodation? The business center was closed for renovations, the pool was closed 1.5 days of my stay, there was essentially a parital breakfast at best.

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Great night in Reno

By

octobre 07, 2020

platinumelite

I have to admit, I was disappointed to see the damage created to downtown Reno but the hotel was in perfect, clean condition and far enough away to feel like you still had space but close enough to the action. Very welcoming staff at this location.

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Clean, safe and convenient

By

octobre 07, 2020

club

This hotel is clean and convenient. Bed was very comfortable. Plenty of towels and a well-stocked kitchenette. Nothing fancy but comfortable. The public spaces are inviting and the staff is friendly.

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Comfortable room

By

octobre 06, 2020

Nice room good view had a little trouble with A/C and microwave didn’t work

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Great place to stay

By

octobre 05, 2020

platinumelite

Beautiful hotel! Very clean rooms. The staff was great...they were very professional.When we wanted to view the rooms before checking in and they allowed us to. The outside of the hotel was very appealing as well....lush landscape all around.

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Cute room with a good price

By

septembre 30, 2020

club

Upon arriving it took 40min to get checked in because of an error in the computer about payment, my children had to wait for the mistake to be fixed for an additional 40min after a two hour drive. No apologizes. The stay was great up until the day of checkout, my husband and kids went to go to the pool to be told they couldn’t go in and to come back in 30 mins which would’ve been 30min before checkout. There was people in the pool all day the day prior and me and my husband were able to go the night before as well,

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Hanbiente hogareño y buena atención

By

septembre 30, 2020

club

solo estuve por una noche y mi descanso fue placentero, cuando entré al lobby, la atención que me brindó la persona al registrarme fue excelente.

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