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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
90%
Recommander cet établissement

Impression générale

4,4

en fonction de 1445 avis
90%
Recommander cet établissement

Ratings Breakdown

1445avis

  • 5 Étoiles
    1001
  • 4 Étoiles
    245
  • 3 Étoiles
    84
  • 2 Étoiles
    64
  • 1 Étoiles
    51

Good Location, comfortable and clean.

By

août 22, 2022

Good Location, comfortable and clean.

Social event is a bit sparse, but staff is friendly and considerate.

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Overall experience

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août 13, 2022

Property is clean and safe. Comfy bed. Clean room. Friendly staff.

The pool is fabulous. Our grandkids loved it. We were there during the afternoon and were the only ones there. Hot tub was fabulous

Stayed here last year and will stay again In the future

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Great hotel only twin in sleeper sofa

By

août 03, 2022

Great hotel. The pool was wonderful and my kids loved it. However the sleeper sofa only had a twin bed and I have two kids. They also don’t have rollaway beds. One kid had to sleep on the floor. I wish this would have been communicated up front.

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Great breakfast but everything else is lacking

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juillet 28, 2022

Bed had a huge soft spot in the middle so we would roll towards the middle of the bed. Pool area was a zoo with no rules being followed by kids or parents alike and housekeeping did NO housekeeping in our room during the stay. We had to call for our trash to be picked up and for fresh towels.

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My Stay

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juillet 25, 2022

The A/c unit wasn't working when I arrived. Hotel was booked and could not give me another room. Maintenance came to look at it and replaced a board. It worked for a little while and stopped working. Told staff the next day it wasn't working and they called maintenance. They said i can have a different room if not fixed. Maintenance never showed up and they gave me a box fan instead of a different room.

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One issue but otherwise great experience

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juillet 21, 2022

We have stayed at a few other stay bridge hotels and are always pleased with the room and amenities. The staff were all friendly, breakfast was filling, bed was comfortable, and the social hour was much appreciated after traveling with 2 young kids. We also had a great time utilizing the water park.
Only con was that the bathroom of our room smelled greatly of cigarettes. I’m not sure if it was the guests before us, our rooms location to a smoking area, or any number of other reasons, but either was it was not pleasant to experience. The front desk was informed, and maintenance was sent. We were not in the room, but it appears they only replaced the plug air freshener. There was no follow up from staff regarding the problem. We kept the door closed, so it was only a problem when the bathroom was being used. We stayed 3 nights and the smell was present the entire time.

Otherwise, we had a great stay and this situation will not likely impact our decision to stay at other staybridge hotels.

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Overall the room, bathroom and kitchen area were clean, the cracks and corners were also clean.

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juillet 20, 2022

This is a very well kept hotel, with great amenities. If you are traveling with young children, the swimming area is a plus and the complementary breakfast is suitable for the whole family.

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Good value

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juillet 17, 2022

Overall the hotel was nice, clean, and the staff were friendly. I was a little disappointed I was not given my amenity at check-in for being an IHG member, but not the biggest deal. The attached pool and water slide were awesome for my kids, and we went there almost every day. The room was very clean, and having the kitchen is a big plus for us. The location is a little weird, as the driveway entrance is extremely hidden and sneaks up on you if you don't know where it is, especially with the construction going on. The breakfast options were good, but a little limited, and they often ran out of things up to a hour before breakfast was supposed to end. They had more, because they served the same thing the very next morning, but would not bring more out if they ran out prior to the end of breakfast. Same thing happened during the happy hour social. They ran out of certain drinks, and told us there were no more, then the next day had more of the same out.

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Will definitely stay again

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juillet 17, 2022

Awesome breakfast, and happy hour on Monday, Tuesday, Wednesday, and the pool was awesome!! Great experience with the staff, super nice. Hotel was located in a very good location, near alot of things to go do and see.

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Everything was great

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juillet 06, 2022

Only thing that could’ve been better was the way they handled the guest it took a long time for them to accommodate me

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Comfortable room

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juillet 06, 2022

Bed and pillows are super comfortable. Room is spacious and has plenty of amenities. I also feel this hotel is more quiet despite being family friendly. Maybe thicker walls and floors. Concerns were also addressed when told to staff.

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Nice to see Socials Return

By

juillet 05, 2022

Nice to see that the Social has returned.
Breakfast is still blah.
No longer given welcome points as an IHG Rewards Club member.
A/C unit not working well, kept shutting off and VERY loud. Got the shrug from Front Desk.

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