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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    97%
    Recommend This Property

    Overall Experience

    4.6

    based on 963 reviews
    97%
    Recommend This Property

    Ratings Breakdown

    963reviews

    • 5 Stars
      724
    • 4 Stars
      172
    • 3 Stars
      41
    • 2 Stars
      19
    • 1 Stars
      7

    Nice room/hotel. housekeeping service lacking

    By

    17 November 2017

    club

    We recently stayed 5 nights for a family vacation.

    Pro:
    Large room w/ full size fridge/freezer

    Breakfast included pastries, canned fruit, waffles, eggs, meat (bacon or sausage), variety of juices, soda, milk, cereal.

    Social hour a few days a week (we participated 1 time. grabbed kids a snack of nachos) they had beer and wine available but since we were about to drive, did not participate

    The ART to disneyland was very close


    Con:
    Housekeeping does a "light touch" which didn't seem to clean the room. No vacuum or sweeping. Only made beds and restocked towels

    The couch was dirty and stained

    dining area, no one came to wipe down tables

    small vanity area in bathroom (difficult for family of 4)

    I was there for the Disneyland 1/2 marathon, the front staff did not seem very knowledgeable about the happenings of the weekend. For example, I asked if the ART was running early (the race starts at 5) they said no, first bus was at 7:15. I scrambled to find an uber, come to realize the front staff was wrong, and the ART was running at 3:30 because of the races. I spoke with a few other racers who was given the same incorrect information. Since there were so many people at the hotel for the race weekend, I do expect them to be more knowledgeable about what was happening.

    Overall I would stay there again. It was convenient with the ART, would not walk to Disneyland from the hotel. Not sure how safe that would be.

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