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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    97%
    Recommend This Property

    Overall Experience

    4.7

    based on 800 reviews
    97%
    Recommend This Property

    Ratings Breakdown

    800reviews

    • 5 Stars
      634
    • 4 Stars
      123
    • 3 Stars
      24
    • 2 Stars
      9
    • 1 Stars
      10

    Excellent hotel and great location

    By

    26 June 2017

    Stay here about 15 nights per year and its a great concept - every room is spacious with fully fitted kitchen, quality bed and clean modern bathroom. Its a relaxed atmosphere where you can bring in your own food and drink and either relax in your room or mix in the social area/lounge. Really friendly attentive staff throughout the hotel. Great central location

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    Lovely room, great customer service

    By

    23 June 2017

    club

    Really impressed with the facilities in the room. Very clean and fresh. Staff extremely friendly and helpful.

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    Great Stay and Great Location

    By

    21 June 2017

    I had a pleasant weekend at the hotel which is convenient for the city centre. Breakfast is great and the staff are very friendly. I will use them again

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    Rooms nice and good view....but..

    By

    20 June 2017

    club

    Felt like we stayed with permanent residents of a hostel nature..maybe why the price was what it was

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    comfortable stay

    By

    19 June 2017

    this is our second stay. the room was smaller than last time. other than that everything was good. staff is very nice and friendly. location great for shopping.

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    A great stay

    By

    13 June 2017

    club

    I stayed here for business for about 10 nights. The staff were great and the room very comfortable. The A/C is good but as the windows don't open it can get a little stuffy at night.

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    overall is good

    By

    13 June 2017

    club

    overall is good, should provide service on weekends without prebookings

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    Excellent stay home from home

    By

    12 June 2017

    club

    Highly recommend this hotel locations is very central, friendly staff. Parking off site but not too far away.

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    Good quality

    By

    11 June 2017

    Large room with good cooking facilities and range of options at breakfast

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    Stay ridge for one night for business

    By

    11 June 2017

    Stay always great, good room fo doing simple cooking if you do not wish to go out. Managers evening are also very good

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    Too hot no air con no window too bab

    By

    10 June 2017

    club

    As usual in these large chain hotels the place is overheated with no facility to cool the room down as they sit con is inadequate and you can't open a window, staff were as usual apologetic but this doesn't help or gets your loss of sleep back.

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    Great service and facilities.

    By

    10 June 2017

    club

    Excellent place to stay in the centre of Birmingham. Lots of extras and additional facilities not encountered anywhere else. The only reason it hasn't scored top marks is that I found the bed uncomfortable - too firm for my liking - but it may be fine for others.

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