Most Frequently Asked Questions
It’s easy to change or cancel your reservation for any InterContinental Hotels Group (IHG) hotel. You can visit our Manage Your Reservations page or call us at your nearest worldwide reservations office.
IHG hotels offer a wide variety of services for your meetings and group events needs, ranging in style from comfortable and practical to luxurious. Find out more about our groups and meetings services online and get started today.
You may change your PIN online after signing into your IHG® Rewards Club account and clicking on "Personal Information".
You can call your nearest IHG® Rewards Club Service Centre or email us to retrieve your membership number.
Simply view the existing reservation and click on the "Add A IHG® Rewards Club Number" link near your name.
If you don’t have a PIN yet, access our Create Your Pin page to create a PIN for your account.
Simply go to the IHG® Rewards Club home page
, enter the email address we have on file for you and click Need/Forgot PIN#. Our system will automatically email your PIN to you at that email address.