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 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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GREAT STAY
ByJUST T
19 July 2017
Great stay, clean hotel and friendly staff. I will be coming back to stay at this hotel when ever I'm in the Baltimore location
宽敞的房间，温馨的服务
ByHaowei
19 July 2017
酒店里机场很近，有摆渡车接送，出入方便。套房两卧室带厨房，有很大冰箱。两台电视，孩子不和你抢电视。服务员热情周到，宾至如归。因为飞机取消航班，我和孩子们又回到酒店，感觉回到了家，非常好的酒店，物超所值。
Jeffers Family Reunion
ByJacquie62
19 July 2017
We enjoyed our stay. It was very family oriented. It made it easier to be with family and enjoy each other's company. We found ourselves hanging out there.
Kitty
Byfenway
10 July 2017
Overall a clean spacious room. Hotel was clean and pet friendly!!! That's always a plus.
Family Vacation
BySally1436
07 July 2017
My stay with the BWI Staybridge Suites was not what I expected. My reservations were made through IHG for an attached two room stay for six nights and was told this was a request they could not fill. Although my stay was paid in full before our arrival as an advance purchase. So my family stayed in two different rooms next to each other. The housekeeping service was thorough for the first two days then it slowly declined. I was told not leave any signs on my door after 2p.m for the room will not get cleaned . So for the rest of our stay no signs were placed on doors despite calls to the front desk the rooms were not thoroughly cleaned. We travelled with our dog so as soon as the housekeeping service arrived we would take the dog out so the rooms can be cleaned and hoping the rooms can be cleaned before we venture out for the day. My last two days, I ended up cleaning both rooms my self and just asked the maid to just leave the towels in the room next door or in a plastic bag in front of my door since the rooms were not cleaned before 2p.m. On my way to breakfast one morning, I could not help but hear the housekeeping staff complaining about the guests and inquiring when are they going to check out. Please be advised not all of the housekeeping staff displayed poor customer service skills; there were a few Housekeeping Staff that seems to enjoyed their jobs and take pride in good customer care. Overall we enjoyed spending time as a family but felt the environment at the BWI Staybridge Suites was very unwelcoming, curt employees and poor customer care. We plan to visit Maryland again but I would definitely not reserve a room at this Staybridge Suites. BWI.
Thank you
Perfect for the BWI Flyer
ByLora1050
06 July 2017
Love this hotel! Clean and well laid out suites. The staff is always friendly and helpful. The shuttle will take you to BWI in 10 minutes or less. The drivers are always friendly and helpful. Lovely outdoor pool and the social feature is fantastic. A
I wouldn't stay here
ByEl Jeffy
04 July 2017
Stairwells stunk, staff was near comatose, had a flop house feeling to it. The laundry facilities were atrocious. The room was clean though.
Nice Hotel
ByParkieone
02 July 2017
Good place to stay if you want access to Baltimore and surrounding areas. That is if you don't want to stay in Baltimore. Pricing is good. Room was very comfortable.
Great Rooms, Lacking Service
ByNick
28 June 2017
If you are looking for a home like atmosphere with a clean and spacious living space, Staybridge Suites provides just that. We reserved two of the two-bedroom suites for a missions team that we brought to Baltimore. These suites provided enough space for the whole team without being cramped. Each bedroom had its own amenities (iron, ironing board, etc) so people were not having to cross over to borrow from each other. The breakfast is great and the Social time looked inviting, although we were unable to attend during our stay. But be prepared and be aware, the staff was friendly but not efficient. 4 out of the 5 days we stayed we either did not receive clean towels, the room was not cleaned at all, towels left hanging to be reused were taken (when they were supposed to be left alone) without being replaced with clean towels. When towels and blankets were requested we either did not receive them at all or had to follow up with the staff multiple times. Our team would leave early in the morning, do missions work all day outside, and return in the evening to take showers before going to dinner or whatever other plans we had in the evening. Not having clean towels at 5:30 PM, or later in the evening is unacceptable when the rooms were vacant all day. The 45 minute delay getting towels one evening made us late to a team dinner we had scheduled. While the rooms are spacious, clean, and the amenities are nice, the service is lacking at this location.
Nice room
Byidkwhy
26 June 2017
Nice clean room. Kinda high price. They offer a free shuttle to the airport and area resturants.
Staybridge
ByAnnie
22 June 2017
Comfortable and spacious. I would recommend to friends and family.
Awesome!
ByDinah
20 June 2017
The hotel is gorgeous! It was clean, quite, peaceful. We loved it! Thank you.