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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.4

    based on 657 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    657reviews

    • 5 Stars
      456
    • 4 Stars
      116
    • 3 Stars
      28
    • 2 Stars
      32
    • 1 Stars
      25

    Excellent

    By

    20 December 2019

    club

    Everything was perfect and comfortable. Wish every place I stayed was this nice

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    Clean Property Conveniently Located

    By

    18 December 2019

    We used points for a free night and got upgraded to a two bedroom suite which was nice. When I called earlier the day of check-in to see if my wife could check in before 3:00 pm, the lady at the desk wasn't as friendly or accommodating as usual. She said I didn't have a reservation for that night. It was showing on my profile on IHG.com and I gave her the number. She than had me send her a copy of my confirmation email too. When I asked if my wife and daughter could get a two bed room since I was a Spire Elite member, she said no because the rooms using points are only a single bed room and not eligible for an upgrade. I was supposed to get a call back after her relief person came in, who was her manager, but no one called to let me know everything was ok. Fortunately my wife and daughter were able to check in a few minutes early and they got a two room upgrade.

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    NAPA Sales Team

    By

    16 December 2019

    platinumelite

    Clean rooms, great atmosphere and friendly staff. Nice evening lunch. Home town feeling

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    Review

    By

    10 December 2019

    club

    My reasons for the stay was because im in the military and im not from around the area so i needed a place to lay my head. I was with my Girlfriend. She was my date the the military ball we attended during that weekend. The stay was comfortable haha by the end of the night we was like lets go home . which we were talking about the hotel. We really like this place and how its managed and how the staff if super nice.

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    Home away

    By

    08 December 2019

    Front desk staff very helpful with any of my needs , especially Shell aiding in my future stays for several rooms .Very friendly place to stay a long way from home

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    Wonderful hotel for families

    By

    04 December 2019

    club

    Is there anything better than traveling with your kids and having your own room? Our stay in a Staybridge Suite could not have been more quiet and comfortable - so perfect after a long day on the road. There was even popcorn and fast internet. The kids were in heaven.

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    An fyi

    By

    02 December 2019

    Our room did not receive house keeping we had to keep asking for a broom and trash bags along with towels so we could keep up with it
    The pool was down over thanksgiving (I think it was a convenient closing) to limit guests and visitors from using
    Could not use the back patio do to someone living there that every time you went out he felt a need to come out drunk and made my quests uncomfortable
    Other then that it was a overall good experience

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    100%travel

    By

    01 December 2019

    I have stayed here multiple times for work, the facilities are always clean and well kept. I don’t mind when I’m in this area and staying in this property for work.

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    Great Hotel

    By

    30 November 2019

    club

    We have stayed here several times and will be back. The staff is always very helpful and friendly! Great location and the hotel is clean!

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    Great Hotel

    By

    29 November 2019

    This hotel is very clean and the staff are very friendly. I'll be staying here again when in the South Bend area.

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    Smelly room and strange check in experience

    By

    20 November 2019

    platinumelite

    It started off poorly with a lobby full of locals sitting at the check in counter like it was Applebee’s drinking beer. Then we were given a room that was heavily smoked in. Room 405 to be exact. There were no other options according to the staff and we couldn’t go to another hotel as it was a game
    weekend. I walked around the corner and could hear the staff and the local friends making light of my complaint and heard the desk clerk tell her friends that we were in the room where a man stays for weeks at a time and smokes but management doesn’t care because he stays often for long periods of time. All of which is fine but do not sell anyone that room as a non smoking room.

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    Exceeded Expectations

    By

    20 November 2019

    This hotel is clean, convenient, and has a great breakfast!

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