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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
97%
のお客様がこのホテルをおすすめしています。

総合評価

4.7

XXに基づく 1783 お客様レビュー
97%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1783お客様レビュー

  • 5 スター
    1384
  • 4 スター
    304
  • 3 スター
    40
  • 2 スター
    32
  • 1 スター
    23

Great east London location

By

10月 25, 2021

Probably one of very few work trip hotels that I would return to as a leisure traveler.

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Really disappointing

By

10月 23, 2021

platinumelite

A regular IHG user but my first Staybridge stay. A lovely hotel, very fresh and clean throughout, great night sleep and awesome room.
What is slightly disappointing is you can forget about any sort of a view in any direction, the ridiculous and endless expansion of London and in particular the Stratford area means high-rises are going up in every space available. This is a nice spot for anyone wanting to attend a shopping trip, maybe a West Ham game or just a London visit but it would never be my first choice and probably wouldn't stay again.
Check-in staff member was new (and that's fine, we are all finding our feet again). I enquired on check-in, which was after 10pm about a late check-out (platinum member) and staff member had to fetch help. It was agreed I could stay until 2pm. Room and sleep great. Breakfast really disappointing although some nice touches like smoothies etc, staff member serving the hot food was appalling, clearly not happy in his work at all but otherwise all staff lovely. Returned to room, bang on noon door rapped and in comes cleaner. So much for 2pm. 1pm came and the WiFi cut out - there is virtually no phone signal in the area (wife and I on different networks and neither of us could get any sort of a data signal). Tried to ring reception and the phone in the room was faulty. Rang reception from my mobile, offered to send maintenance "no, the issue isn't the phone, I need WiFi", they sent engineer anyway who we sent away. Mentioned all this at 2pm check-out, staff member very apologetic but said was no mention of 2pm check-out being arranged. Expect much better. Unfortunately what stands out is how rude the male staff member was, real attitude on seperate occasions to wife and I. On the flip side enjoyed a lovely pint in the bar after check-out and had a lovely conversation with female staff member about London, really excellent. Hotel to London City Airport 25 minutes, awesome. Still though, don't think I would stay again!

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Nice hotel. Bad customer service

By

10月 20, 2021

Room was great. Staff were inconsiderate. "Just doing their job " what they say.

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Great comfortable bed and great breakfast Shane about the staff

By

10月 14, 2021

Staff are very hard to communicate with, breakfast and bar staff are great in all ways, room is of decent size comes with everything you will need for your stay, the hobs take a while to heat up and are not that great, in great proximity to everything. Partially nice views, front of house security are always welcoming and friendly yet very secure.

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Exceptional stay

By

10月 13, 2021

Could not fault anything at all. Great customer service,great staff, great hotel,very lovely breakfast,very good experience. Can't wait to return

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Great hotel it was like home from home

By

10月 05, 2021

club

All staff are excellent very friendly and welcoming nothing was ever to much help, i stayed here about a month, its the best hotel i have stayed in i was a little sad when i left as they are starting refurb but i will be back to stay in the future , and i got really friendly with the staff , the hospitality here is excellent. I cant fault anything. Rooms were very clean. I highly recommend this hotel. I Was always greeted with a good morning and a hello.

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Regular client

By

10月 04, 2021

I do love staybridge suites but the last few stays I have always occurred issues within the room facilities.
Really does need refurbishment - apparently this will be the case within the year but at the moment I’ve been affected by issues that I would expect not to occur during my stay.
Anyways I’m still a fan of staybridge

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Comfortable and well located.

By

10月 04, 2021

A good choice for the area, I would recommend to friends and family.

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Great hotel

By

10月 04, 2021

platinumelite

Fantastic rooms, friendly staff, great breakfast.

Easy checkin. Great location

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nice but not at the moment

By

10月 02, 2021

I have stayed many times before but this time it was different - the charm, elegance and just Staybridge ness was gone. I came out of the lift and into what was a nice open space with a wooden reception desk to brash lady who wanted to know my name. She was by a desk for the holiday inn check-in - she told me I needed to check in with her. Of course, I didn't and went to the Staybridge check-in. the staff were nice and polite. I asked what had happened to the place and they said the holiday inn restaurant and bar had moved up into the Staybridge area and the Staybridge communal areas had been removed to make way for holiday inn stuff. Breakfast would take place in the holiday inn restaurant and you couldn't just grab a coffee and book at the moment. The whole Staybridge ethos and identity has been swallowed up by holiday inn. The clientele of the different brands is totally different and would never normally mix. The room was okay exactly what I expected shame they are building another tower block directly in front of the hotel blocking the views. The a/c was lacklustre and never got to the right temperature. I like this hotel but for the time being I will probably go elsewhere.

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Nice Hotel - terrible Reception

By

10月 01, 2021

Terribly rude reception staff. Checked in at 11:30pm took over 40 mins.

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Comfortable good service

By

9月 28, 2021

We like the staff who served at breakfast very efficient , polite and listening to customers need and try to answer it .

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