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    Staybridge Suites Houston Willowbrook

    Welcome to the Staybridge Suites, Houston -Willowbrook.Outdoor heated swimming pool that overlooks the golf course.Walking distance to the Sandtrap Grill at the Heron Lakes Golf course for food and drink.The hotel is in the Willowbrook area of NW Houston and located just 1.2 miles south of the Willowbrook Mall with stores such as Dillard's, Macy's, JC Penny and more.
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    Quick Info

    Hotel Highlights

    • On-site Guest Self-Laundry Facilities
    • Complimentary Breakfast Buffet
    • Standard Wireless Internet service is free for all members
    • On-Site Fitness Center Available
    pet policy
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    local guide
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    groups and meetings
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    GETTING HERE

    STAYBRIDGE SUITES HOUSTON WILLOWBROOK
    Palo Alto Airport of Santa Clara County
    20 Minutes, 10 Miles
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    92%
    Recommend This Property

    Overall Experience

    4.5

    based on 219 reviews
    92%
    Recommend This Property

    Ratings Breakdown

    219reviews

    • 5 Stars
      150
    • 4 Stars
      49
    • 3 Stars
      9
    • 2 Stars
      4
    • 1 Stars
      7

    Just so so

    By

    August 16, 2016

    Wish i felt better about this Staybridge, but it left me a little disappointed. Odd location (not much can be done about that), tricky parking and only one elevator (the hotel is quite long and needs elevator at both ends, just saying). Was not offered points or amenities. Was not acknowledged as Spire. When I asked about upgrade, was told nothing available, which is odd since the app and the website both showed upgrades available. I even checked later that evening and they showed the upgrades available. On a plus, the Social was very nice and the hostess did a great job keeping things supplied. Breakfast was good with decent choices. Overall place felt a bit old and could use a touch of refreshing. Room a bit cramped and it seemed the layout didn't flow well. Water pressure was pretty low in bath. AC was little louder than usual. All in all not my favorite Staybridge, but the social/breakfast staff did an awesome job. Would almost book again based on them.

    Posted byCustomerCare
    August 25, 2016
    Dear bus air man, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests, and we appreciate your business with us. I am glad you enjoyed the Social night and was satisfied with the breakfast served. However, we apologize if the condition of the location, parking, and the room caused you discomfort. We also regret if a room upgrade was not provided as an IHG Rewards Club Spire Elite member. Your feedback is of great importance to us and allows us to monitor and improve the quality of our service and facilities we offer. Rest assured these concerns will be forwarded to the hotel management for review and necessary actions will be taken, to meet our guests' needs and satisfaction. Once again, thank you for staying with us. We value you as an IHG Rewards Spire Elite member and we hope that you will give us another opportunity to pamper you with exceptional service and accommodation on your next visit. Sincerely, Grace P. Case Manager IHGService
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    Hands down - one of the best experiences

    By

    August 15, 2016

    club

    This hotel has somehow addressed all the little details that make living in a hotel easier. Really nice breakfast and afternoon food socials. These are most appreciated after a long business day. The rooms are very clean - laid out perfectly. The TV is new with great channels. The appliances are perfect for the room and run well. There are plenty of plugs for electronics. The bathroom is perfectly laid out for Texas with a door to the shower so the room isn't humid. The staff is friendly and helpful. I could have stayed there comfortably as long as necessary. If was a great stay.

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    Very Accomadating

    By

    August 02, 2016

    club

    Service was good. We spent a week vacationing. Room was always cleaned up when we returned each evening. Pool was available but never had time to use. Golf course next to hotel. We took advantage and enjoyed the breakfast each morning before we started out on our daily site seeing.

    Only complaint I have is the dining area could use shades when sun is shining.

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    Exceeded expectations

    By

    July 25, 2016

    This experience exceeded my expectations and met my needs on all fronts. Highly recommended.

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