Rated 3.4 out of 5 by 21
Rated 1.0 out of 5.0 by Eric999 Staff Great - Hotel was a building site
First & foremost the staff were great.
However the hotel was a building site, reception & breakfast area was severely affected by the refurbishment programme, the business centre did not exist, we were directed to the adjacent Holiday Inn, which was also going through a refurbishment.
We should have been advised of the refurbishment before we arrived at the hotel.
Our room was obviously pre refurbishment, with the couch having what looked like cigarette burn on the cushion, 1 1/2" scratch on the lounge TV & inappropriate dining room chairs at the breakfast bar, the telephones were not working properly,
If it was not for the great hard working staff we would have checked out about 1 hour after arrival.
There was a basketball court outside our bedroom window which had a floodlight operating all through the night & inadequate window curtains which prevented the light shining into our room.
November 23, 2013
Rated 1.0 out of 5.0 by BusinessTraveler2436 Smoke Filled Room in Disrepair - Dirty Hotel
I arrived at between 9:00 and 10:00 PM on Monday night. The hotel is clearly being renovated, but is a mess in the interim. When I arrived at my room, I was sickened by the cigarette smoke. The room was old, stained and in disrepair. The couch had cigarette burns on it. The kitchen sink faucet was beat up and barely worked. I called the front desk and asked for a room (non-smoking) as I reserved when made the reservation over a week ago. I was plainly told that she had no other rooms and that management oversold the hotel. Well for a oversold hotel, the lobby sure was empty at breakfast. There was three, maybe four other parties at 7:30 AM breakfast other than me. They were out of coffee and had little options for breakfast. No way I would stay there again. And if the Holiday Inn next door is associated with this property, I will never stay there either. I'm supprised they are allowed to carry the IHG Staybridge name.
October 5, 2013
Rated 4.0 out of 5.0 by JorgeH Very customer service oriented staff
The hotel is just fine. It is running some renovations. However, I never felt uncomfortable due to those renovations. Breakfast was ok typical of this type of hotels. The room was a little old but clean and spacious. Internet is free and was very good with strong signal. The best part was the staff who was very friendly and ready to help on any of your requests. Location is close to airport and international and dolphin malls for shopping.
October 2, 2013