Rated 4.0 out of 5 by 52
Rated 2.0 out of 5.0 by kumar60517 Confirmed suite not available & No communication pre-arrival
Had booked a 2 bedroom suite. It was given to someone else. No one informed me prior to my arrival at front desk. Put me in two rooms instead. I paid for two nights but checked out after one since it did not work out with my wife, 10 month daughter and I in different rooms.
June 26, 2014
Rated 5.0 out of 5.0 by MoonBull Family get-away
I'd bring my family back to this hotel anytime for another vacation getaway. Very nice accommodations, breakfast was great and the staff were exceptional! Thanks!
June 19, 2014
Rated 5.0 out of 5.0 by Capt Awesome The 90s called, they want their hotel back
As someone who has stayed in the hotel weekly for the past year and a half, the hotel has always just been ok. The staff always amazing but the hotel was really dated and worn out.
Well, that has now changed. I was assigned one of their reassigned rooms for this week and I must say that I was impressed! All new dark wood furniture, modern and colorful couch and chairs, stainless steel appliances and electrical outlets galore (I almost shed a tear of joy)! New beds, mattresses and pillows - which caused me to oversleep! It would compare to any modern, high end hotel I would stay in. Also, the construction only happens during the day so I was never bothered by loud noises or a mess.
Great job and can't wait to see the rest of the hotel get finished!
June 10, 2014
Rated 1.0 out of 5.0 by ken osu bad stay
not good not good not good not good not goodnot good not good
June 5, 2014
Rated 4.0 out of 5.0 by Jose Sam Breakfast and Social Evenings
Exemplary Excellence from Jackie.
June 1, 2014
Rated 3.0 out of 5.0 by Jen_Travel_Around Updates Coming
My experience at this hotel was OK. I really like the fact that server the hot breakfast in the morning. The front desk people were wonder, full of suggestions, and hotel even has a happy hour for guest. The hotel is also starting to renovate the rooms and they have a white board telling the guest about when the renovations is going to start and what floors are going to started first.
I was disappointed in the cleanliness of the room and housekeeping. Frist, shower had hair left behind by someone else. Second, when I asked the front desk about getting it cleaned, the hair was still there that evening. Finally, I know that room stated that do light touch up on the room but the bed covers were just tossed back onto the bed, the water in the tub that did not drain naturally was not drained by the cleaning staff.
Though I could have used a cleaner room, I would stay at this location again. To have a hot breakfast, social hour after work and close to my training this location worked for me.
May 13, 2014
Rated 1.0 out of 5.0 by Sk1979 Very Dirty and Filthy Room
Upon arrival,kitchen sink was full of left over food from previous guest,there was mildew in bath tub,very dirty room with lots do dust,I wanted to check out but it was too late and my kids was tired,I never expected this kind of room by IHG,nothing was offer or apology by FD or Manager,desk clerk was not too friend lupine checking and helping with issues.
April 1, 2014
Rated 5.0 out of 5.0 by TerryC1749 Excellent Service
My flight arrived in St Louis at 9:30am. Although check-in is normally 3:00, I was able to check in at 11am. Thank you!!!!
February 24, 2014