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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    97%
    Recommend This Property

    Overall Experience

    4.7

    based on 1004 reviews
    97%
    Recommend This Property

    Ratings Breakdown

    1004reviews

    • 5 Stars
      808
    • 4 Stars
      150
    • 3 Stars
      23
    • 2 Stars
      16
    • 1 Stars
      7

    Buen Hotel, Confortable y familiar

    By

    January 16, 2017

    club

    Como siempre, nuestra estadia en Orlando fue muy grata. Tanto el hotel como su personal ofrecen al huesped un muy buen servicio por el precio. Sollamente deben cuidar mejor el aseo y limpieza de las habitaciones.

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    Best Place Ever!!!!!

    By

    January 14, 2017

    Amazing!!Amazing!!!Incredible!!!!
    That's difficult to say about a hotel, suite or villa but the truth is thats how we feel about Staybridge Suites in Lake Buena Vista.
    This place is so clean. From the grounds, to the pool to the rooms. The room was so clean the grout on the tiles was bright white. The refrigerator was so white that you can see a piece of dust. Bob in the front desk set the mood by making us feel like we were VIP...
    He was so informative and helpful.
    Then we get a phone call from the manager in charge making sure we was all good and if we need anything to call her directly and if not they will call her house over the weekend. What?? Who does that??? Never in my life!!. VIP to the next level.. My wife request extra sheets and pillow and it came fast. Then the latin gentleman in the front call twice to make sure we got everything we requested and if we was all good now. Again, who does that?? The answer is simple Staybridge in Lake Buena Vista..
    Everyday this nice kind Lady cleaned our room. I hate myself for not understanding her name. She was around everyday about 3 to 4 pm except one day. This lady made our room look like the first day. I mean everyday it looked like this. Cleaned the dishes, made the bed, changed all the towels, garbage out, it's was Amazing how clean and great she did her job. We was in the room one day and she was so polite that it made us feel bad to leave the room messy. Who ever the Africa American with a strong accent she is the role model for all house keepers. Breakfast everyday also great.Reina, Tula and Marlene amongst others made sure we where all set and had everything we needed. They kept the place so clean and filled with food that you didn't need to ask for anything ever. Everything was so freshly made. A little something for everyone. Fruit, cereal, eggs, bacon, oatmeal, donuts, juice, coffee, milk, and many more..
    Did I tell you everyday? Everyday and everyday you see Reina, Tula and Marlene cleaning and refilling. With a big smile and good morning every morning. The staff members would walk around letting us know to go to the front for discounted activities and restaurants. No pressure what so ever.. A very nice reminder. Once!
    The pool was so warm and clean as well. We all had a great time in the pool. The supermarket and hundreds of restaurants made this place an even greater place to stay. Nothing was far, not even the outlet. If we drove more than 15 minutes it was to much. We drove 13 minutes to Disney parks and Universal parks. The two bedroom suite felt like an apartment. So much room for 5 of us. Three tvs and a DVD player. Enough for everyone. Plus , free Wi-Fi and parking.The minute away Win Dixie
    supermarket was great cause we stacked up on snacks and water to take to the park. Save a lot of money. In all this is the perfect place to stay with your family and enjoy a vacation. We are already planning to come back again next year and the biggest part for that was the Staybridge Suites in Lake Buena Vista. Because of you guys in all we had an Amazing vacation and we thank you from the bottom of our hearts for giving us that..
    Thank you so much again.
    The Torres Family.

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    MI EXPERIENCIA

    By

    January 13, 2017

    club

    hace varios años que frecuento esta cadena de hoteles. En particular, nunca fueron muy cuidadosos por la limpieza pero este, en particular, hace falta un ajuste serio del personal. Desde el primer dia entre la mesa de luz y la cama se cayo un letrero y ahi quedo hasta que me retire. La bañera nunca se limpio, para la reposicion de los elementos que normalmente deben ser provistos tuve que pedirlos en dos ocaciones al personal de la recepcion. Muy bueno el personal de recepcion. Bien el bussines center. Bien internet. bien la ubicacion. Muy bien la piscina. Falta el control adecuado del personal de limpieza. Falta fruta fresca en el desayuno.

    Posted byHotelStaff
    January 16, 2017
    Thank you for your comments. We are very, very sorry for your experience. It appears that we fell below your expectations and ours. Can you please email me directly at julie.gruenthal@ihg.com so that I can further research who took care of your suite during your visit? We would appreciate that. I will also pass along the information regarding the fruit. We do have apples, oranges, and bananas for breakfast - fresh each day. I look forward to hearing from you and please again accept our apologies.
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    Great hotel

    By

    January 11, 2017

    club

    Good location, great breakfast! Close to many restaurants and shops. Free shuttle to Disneys, very convenient.

    Posted byHotelStaff
    January 13, 2017
    Thank you so much for taking the time to pass along your positive comments. From our location to our breakfast, we do try to make your stay as convenient as possible. Thank you for being our guest and we hope to see you soon!
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    Great bedroom and service

    By

    January 11, 2017

    platinumelite

    I like the service and the accommodations, I would like to travel with my family next year

    Posted byHotelStaff
    January 13, 2017
    It was great to hear from you regarding your feedback of our great service and suites! Yes, please bring your family next year when you visit. It would be our pleasure to have you with us once again.
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    Great for a Disney vacation

    By

    January 08, 2017

    platinumelite

    We travel with our special needs son for a family trip each year. Staybridge always provides a safe comforting place for us to stay.

    Posted byHotelStaff
    January 10, 2017
    Wonderful to hear that you feel safe and comfortable with us. It's our pleasure to have you as a loyal guest. Thank you for selecting to stay with us especially when you do have many choices in the Orlando area.
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    Excellent for vacation

    By

    January 08, 2017

    club

    All was good. Breakfast, social hours, and swimming pool all were good to point out a few.

    Posted byHotelStaff
    January 09, 2017
    Thank you for recognizing our team/ hotel during your vacation. It is great to be able to exceed our guests' expectation and we enjoy being a part of your vacation memories. Hope to see you soon.
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    Nice family hotel, great location

    By

    January 08, 2017

    club

    Our family celebrated Christmas at the hotel, large suite, good breakfast, perfect location for parks and shopping, nice pool area for relaxing. nice social in the afternoon.

    We recommend this nice family hotel.

    Posted byHotelStaff
    January 10, 2017
    Recommendations are so highly regarded; thank you for sharing these with us. From our spacious family suites to our convenient location, we are happy that you were able to relax during your vacation. We certainly hope to see you again next December!
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    Great Family Hotel

    By

    January 07, 2017

    platinumelite

    This hotel was a great choice for our family with plenty of space in our suite and there were 7 of us. The daily breakfast was ideal with plenty of choice hot or cold. The kids enjoyed the pool and social nights. I can't really fault our stay and we would return without question.

    Posted byHotelStaff
    January 09, 2017
    We loved reading about your visit and thank you for your high recommendations. The value for a family is certainly terrific and we are glad that you will be back to see us. Your comments are appreciated and we be shared with the staff.
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    Lake Park

    By

    January 07, 2017

    club

    Came for outlet mall shopping and picked the best place to stay. I have stayed at several hotels and suites but this is by far one of the best..

    Posted byHotelStaff
    January 09, 2017
    Wow - thank you for letting us know how much you enjoyed your visit! Thank you for staying with us on our shopping trip and we hope that when your plans call to visit Orlando again, you think of us!
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    Excellent facility and great service

    By

    January 07, 2017

    platinumelite

    Good location. Next door to grocery pharmacy and some good restaurants. Everything is there for you just like home. The beds are comfortable. The doors are thin but didn't get any noise from outside.

    Posted byHotelStaff
    January 09, 2017
    So happy that you found our new beds comfortable. This is so very important when traveling. We are thrilled you liked our "home" like facility and our great service. Convenience is really helpful, especially after a long day at the theme parks. Thanks again for staying with us and we will see you next time!
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    Great place and price

    By

    January 06, 2017

    club

    Comfortable beds, convenient location, friendly staff, clean, hot breakfast, shuttle service to parks, and overall great place to stay.

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    We are excited to announce that this property completed an extensive renovation on 11/05/2012. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.