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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    93%
    Recommend This Property

    Overall Experience

    4.5

    based on 418 reviews
    93%
    Recommend This Property

    Ratings Breakdown

    418reviews

    • 5 Stars
      293
    • 4 Stars
      81
    • 3 Stars
      25
    • 2 Stars
      9
    • 1 Stars
      10

    comfortable setting

    By

    August 22, 2017

    This hotel's location is a little hard to find from the main collector roadway...but once arrived...the experience is postive....

    The staff is aware that the guest staying at the Hotel is very important...Each seemed to be well prepared, comfortable, confident and willingly responsive to questions....Of particular interest is how the support personnel can talk to guests in English...All including: the kitchen food preparation assistant, the room domestic service team and the maintenance staff ..each were able to express a friendly "how can I help you" mindset....This positive staff culture mindset rarely gets down to the working people which make the hotel experience for a guest exceptional...this Hotel's staff is well trained and each appears to take a special pride in this facility. I would return in part because of this culture presence.

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    My second home

    By

    August 21, 2017

    club

    I was here for work for 38 days. I had stayed at another hotel on my first trip to Dallas. I changed to this hotel coming back. I really enjoyed the staff and hotel. I would come back on a pleasure trip and stay here again.

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    Relaxing weekend with Family and Friends

    By

    August 16, 2017

    club

    We stayed the weekend for a family function and were greeted by friendly faces and helpful staff. Kim and team were wonderful about accommodating us and upgraded our room to make our stay more comfortable. Breakfast was busy but delicious and the amenities were clean and updated. Thanks for a relaxing stay!

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    One of the best hotels I've stayed at

    By

    August 15, 2017

    club

    Everything is great! Clean and feels like home! Worth every dollar!!

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    Calvillo Family

    By

    August 14, 2017

    club

    Great hotel. Clean and homey. Very nice staff. Great place to stay!

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    Comfortable spacious room

    By

    August 14, 2017

    club

    I loved the room it fit my needs perfectly. Spacious sitting area and fully equipped kitchen made the evening a beeeze.
    Unfortunately I woke late and was barely able to make it to breakfast. I arrived 10 min until it closed and was informed by the attendant what was left was it so I managed a small piece of ham a spoonful of grits and 2 melon chunks. Pity looked like they had a decent selection but maybe next time. Overall nice hotel

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    Great hotel for dog owners

    By

    August 13, 2017

    Easy to accommodate your pet in the room. Social time was great to visit with friends.

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    Excellent staff and clean room

    By

    August 13, 2017

    club

    I stayed for 4 night will working in the areas staff was great room was clean and they had free beer, wine and dinner for three nights. Fitness room was surprisingly good for a hotel got a great workout in every morning. Bed wasn't the best but definitely not the worst overall I give the hotel 5 stars!

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    The best!

    By

    August 11, 2017

    platinumelite

    I have stayed at this hotel ever since it first opened and it is always excellent. The food, the rooms, and especially the staff are always top notch. Their social is a full meal, and the breakfasts have several selections of hot food. The rooms are gorgeous. I will never stay anywhere else when I the area!

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    Great size rooms

    By

    August 10, 2017

    club

    Pros: we had a "one bedroom king suite. This was a room that had a separate living area one large bedroom. The bedroom had a TV in it and the living area had its own TV. That was nice when the kids wanted to watch Disney. Which by the way, the channel selection was pretty good. The kitchen was cute, had full size appliances. However the appliances are VERY outdated. The restroom is off the bedroom and has a sink and mirror outside of the actual restroom which made it nice. The living area did have a sofa bed, it was very dated and uncomfortable.
    Cons: The pool was not heated as stated on the website. The pool was cold and very dirty. The hot tub had algae all over it. There is only one elevato. You also have to walk through the dinning/meeting area to get to and from the pool. The breakfast options were very limited. The basketball court happened to be in the same area people chose to go smoke cigarettes. It was uncomfortable to play basketball with our children while people sat there and smoked. We are NOT smokers and do not appreciate 2nd hand smoke. We were under the impression that this hotel was 100% smoke free. We loved the room size. The front desk was also very helpful and VERY sweet!

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    Great Area

    By

    August 10, 2017

    club

    Great Area....great staff....nice comfortable rooms....Love it!

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    Good staying

    By

    August 08, 2017

    platinumelite

    A great hotel to stay in Dallas area, everything is excellent.

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