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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.4

    based on 409 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    409reviews

    • 5 Stars
      278
    • 4 Stars
      68
    • 3 Stars
      34
    • 2 Stars
      17
    • 1 Stars
      12

    We were displaced

    By

    October 15, 2017

    club

    It was amazing how we were made to feel welcomed and treated like family after being displaced by hurricane Harvey, the staff really do care here and always went above and beyond

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    Could have been great

    By

    October 14, 2017

    This was a 14 night stay. The breakfasts were sad compared to previous years. There was no decaf coffee, hot food was put out cold and the hot water was empty or lukewarm more often than not. The fitness center had a good variety of equipment, but several unsupervised kids disrupted things at times. Some of the equipment failed during our stay and was not repaired. A popcorn spill in the hallway was not cleaned up over an entire weekend. However, the bed was comfortable, the kitchen was adequate, and the room was quiet. The internet was slow but reliable, and it was not necessary to sign in every day. I gave it 4 stars because it had a good bed.

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    Hote

    By

    October 12, 2017

    Great hospitality, clean, breakfast was good and across the freeway from sea world perfect location

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    Really Nice place

    By

    October 10, 2017

    club

    Love this hotel, nice and in great location. The people were really nice. The lobby and room was really clean.

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    Family friendly

    By

    October 10, 2017

    club

    Nice room for family of five. We were more than comfortable. The breakfast was filling and met all our needs and wants. Will be staying here again in the future.

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    Great service but air conditioner problems

    By

    October 02, 2017

    I had a great experience with Staybridge. Overall I want to visit again. So close to seawolrd and the staffs were so kind!
    However, we found that the air conditioner in the living room has a lot of mold and the air conditioner in the bed room never stop! We couldn't turn it off. I know that the staff would chang the room if I told the concern, but we realized the concern after my 3-year-old son slept. We didn't want to wake him up. However, except that I recommend to stay there!

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    Helpful Staff

    By

    September 27, 2017

    The managers were apologetic and quick to respond to a problem we experienced with dirty bed sheets. It was apparent that the sheets were not clean. The rest of the room seemed fine, but it did make us wonder, what else might not have been cleaned...
    The breakfast was a bit better than most hotels offer and the kitchen staff were friendly. The location was convenient for our needs.

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    Sgt Major

    By

    September 20, 2017

    platinumelite

    the entire Staff at this property always go above and beyond to make sure my wife and I have a GREAT stay. I would also like to recognize Carlos and the Operation Manager! They always are friendly and are willing to go the extra distance provide outstanding customer service! Tank you both!!

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    Friendly and Clean home away from home

    By

    September 18, 2017

    Carlos, Julie, Idalia, Gaby and Brian, as well as all the staff are great. The hotel is always clean, and the staff is always friendly. One feels at home. They made efforts to collect items for people seeking refuge from the storms (Harvey

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    Excellent Front Desk Customer Service

    By

    September 13, 2017

    The front desk associates was very warm and welcoming. They showed superior hospitality especially Gabbie. I couldn't thank her enough for her genuine care for people.

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    Great place to stay

    By

    September 12, 2017

    club

    This hotel staff made me in my family feel very welcome. Everything was neat and clean. The breakfast and social dinners were amazing. My kids had a blast in the pool and at the gym. It's great to be able to do laundry where you stay when it's for an extended period of time. Hurricane harvey may have displaced me but this was an excellent experience! Thank you.

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    Nice but uncomfortable to sleep in

    By

    September 07, 2017

    club

    Everything was nice except the sofa bed mattress was very thin and it was very uncomfortable to sleep on

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