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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.4

    based on 387 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    387reviews

    • 5 Stars
      265
    • 4 Stars
      63
    • 3 Stars
      31
    • 2 Stars
      16
    • 1 Stars
      12

    Comfortable

    By

    August 16, 2017

    Stay here every trip for business and with family. Pet friendly hotel, now has security walking the parking lot. Internet is slow , the price can jump overnight or the weekend.

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    Great convenient hotel !

    By

    August 15, 2017

    club

    The convenience of this hotel for a seaworld trip is amazing. The price is reasonable , has free hot breakfast which is pretty good topical hotel food in the higher end.

    The staff is amazing , super friendly and helpful.
    We loved the customer service from Carlos, he made our day.
    The driver for the shuttle to seaworld Saul.
    Julie check us out it was great too.
    Breakfast lady
    Even housekeepers were friendly.

    The shuttle was so convenient and awesome, we save 25 dls parking each day and they were at our service within minutes of calling the hotel A
    And te best part we didn't have to walk the long parking lot. We were drop and picked up at the door (love )

    Ok the hotel is not new anymore , it does have some things.
    The walls were dirty , the mattress or box springs on the bed really squeak on our bed but not the kids
    The water in the barrooms ran hot for all of us 6 people in the room which was awesome.

    They had social hour every Mon-wed so that's a plus.
    We really really enjoyed it
    My kids were sad when that last day when we checks out neither Carlos or Saul were there to say goodbye.

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    Family friendly sea world hotel

    By

    August 14, 2017

    club

    The staff was very helpful and went out of their way to learn our names. Room size was great. Comfortable beds. Very family friendly.

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    Great service

    By

    August 14, 2017

    club

    Great service and friendly staff. Always there for any question that you may have. Nice rooms.

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    Very attentive employee's and great service

    By

    August 14, 2017

    club

    I highly recommend this place. Everyone was so attentive and the employee's were so kind.

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    Service thumbs down

    By

    August 13, 2017

    club

    I found on several occasions the service regarding the front desk team was not helpful. If there was an issue they weren't able to come up with solutions outside of "iI'm orry, my manager isn't here and won't be available for xx number of HOURS". While checking in, I also witnessed this lack of service to a serving military member also trying to checking in. I was extremely disappointed with the lack of help from the front desk team.

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    Excellent service!

    By

    August 11, 2017

    platinumelite

    From the time we arrived until we left every staff member went above and beyond making our stay great!

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    Great front desk staff

    By

    August 10, 2017

    The front desk team made us feel at home and were very responsive to our needs. Very positive experience. I like the family atmosphere.

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    Review

    By

    August 10, 2017

    club

    Staff was friendly and quick to resolve issues but the housekeeping needs work.

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    Gabby was amazing.

    By

    August 09, 2017

    club

    This was an amazing experience. I take my daughter and my granddaughter on an annual girls trip. This year we decided on Seaworld. We got the hotel through a Seaworld Vacation Package.
    This hotel exceeded our expectations. Not because of the property, but because of the service.
    We had daily shuttle service to the park and never had to wait more than 15 minutes to be shuttled. We were hungry at the end of our day and our driver even took us to McDonald's to pick up food.
    Most importantly was the customer service we received from Gabby. She made our stay amazing. She addressed us by our first names and always asked us how our day was when we returned from the park. She was so kind and caring. I feel like we were treated like family.

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    Pretty Good

    By

    August 07, 2017

    The stay was great. Staff was very very nice at check in and throughout the stay. The only think I wish was different was that they cleaned the room everyday. I feel like for the same money they should clean it everyday. Other than that it was perfect.

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    Convenient place to stay in SA

    By

    August 07, 2017

    Recommend this place if you need to be on the far west side of San Antonio.

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