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    Staybridge Suites Houston Stafford - Sugar Land

    Stafford Hotel's Guests A Short Drive From Houston

    Welcome to the Staybridge Suites® Houston Stafford - Sugar Land, an all-suite hotel thoughtfully situated behind The Fountains Shopping complex in the lovely Houston suburb of Stafford, TX. The hotel's guests find this location ideal for business or leisure and enjoy convenient access to corporate offices, as well as Houston area attractions.

    For hotel patrons meeting with clients or colleagues at Schlumberger, Fluor Daniel, Baker Hughes, Baker Petrolite, Chevron or Texas Instruments, this nearby property is the perfect pick. Sugar Land Medical Center and Methodist Hospital are also close by. Guests have the resources they need, too, from a conference room for up to 50 guests, a 24-hour Business Center to the free wired and Wi-Fi access in every suite.

    For those visiting the Houston area for leisure, this hotel provides a centrally located home base. Sugar Land Town Square is within 10 minutes, and The Galleria is within 30. Top downtown attractions like the Houston Zoo, Houston Museum District and Toyota Center are within a short drive, too.

    Come make yourself at home in Stafford, TX. The hotel's BridgeMart sundry shop and Fitness Center are open 24/7 to match your busy schedule, and free perks like shuttle service within a five-mile radius, laundry facilities and a breakfast buffet add convenience. Kids love the on-site movie theatre and outdoor pool, and we welcome pets. Book today!

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    Quick Info

    • Check In: 3:00 PM
    • Check Out: 12:00 PM
    • Minimum Check-In Age: 21
    • Late Check Out Available
    • Parking: Free
    • Print Fact sheet
    • Chat Online
    • Important Update
      [{"start": "1428552000000","end":"1430366400000", "desc": "To continuously improve our guest satisfaction we are currently under renovation. This renovation does not include the public areas and has no impact on your stay with us. We appreciate your patience and understanding as we get these exciting upgrades to our suites completed."}]

    Hotel Highlights

    • On-site Guest Self-Laundry Facilities
    • Housekeeping Full Service
    • Complimentary Breakfast Buffet
    • Standard Wireless Internet service is free for all members
    • On-Site Fitness Center Available
    • Complimentary Shuttle Available
    • Complimentary Shuttle
    pet policy
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    local guide
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    groups and meetings
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    green engage

    GETTING HERE

    STAYBRIDGE SUITES HOUSTON STAFFORD - SUGAR LAND
    Palo Alto Airport of Santa Clara County
    20 Minutes, 10 Miles
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    93%
    Recommend This Property

    Overall Experience

    4.7

    based on 169 reviews
    93%
    Recommend This Property

    Ratings Breakdown

    169reviews

    • 5 Stars
      141
    • 4 Stars
      13
    • 3 Stars
      9
    • 2 Stars
      2
    • 1 Stars
      4

    Servicio exelente

    By

    June 22, 2015

    Como les he dicho anteriormente, me gusto mucho el Hotel, el servicio, la atencion, la habitacion me impresiono mucho, me hizo sentir como que estaba en mi casa.
    Si tuviera la oportunidad de volver, le pediria a mi compania que me volviera a hospedar en su Hotel.

    Posted byHotelStaff
    June 23, 2015
    Hola Chamito, Gracias por sus amables palabras. Estoy feliz de que haya disfrutado de su estancia con nosotros. Tienen una gran semana! Sinceramente, Stephanie Fitzgerald Gerente General Staybridge Suites- Stafford, TX
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    Excellent

    By

    June 19, 2015

    club

    The rooms are always clean and nice any big.
    The beds are comfortable and it is easy to fall asleep away from my home. I like have a couch and kitchen.
    I pop the free microwave popcorn, turn the tv facing what I want to sit or lay on. It is just like being at home.

    Posted byHotelStaff
    June 22, 2015
    Hello JC318! Thank you so much for writing a review about your recent stay with us! We strive to be your "Home On The Road" while you're with us, and it appears that we were able to be that for you! I hope to see you the next time you're in the Sugar Land/Stafford area, and hope you have a great week! Sincerely, Stephanie Fitzgerald General Manager Staybridge Suites- Stafford, TX
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    excellance

    By

    June 12, 2015

    club

    my stay was outstanding the staff was more than friendly and the bed and pillows were second to none. i will stay at staybridge

    Posted byHotelStaff
    June 14, 2015
    Hello usmc48! Thank you so much for taking the time to review your recent stay with us! We strive to be your "Home on the Road" while you're here, and it seems as though we accomplished that with you! I can't wait to see you the next time you're in the Sugar Land/Stafford area. Have a great week! Sincerely, Stephanie Fitzgerald General Manager Staybridge Suites- Stafford, TX
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    HUGE disappointment

    By

    June 05, 2015

    My family has long been a very loyal customer of the Staybridge Suites where my grandparents live. Our family is spread out all over the country and we gather together for the holidays, and a few years ago we discovered the Staybridge in the area and have been so impressed with it that our entire extended family now stays there whenever we visit. So, when my cousin got married in his hometown this past week, it seemed natural for us to look for a Staybridge Suites in the area to stay in for that as well. We assumed the experience would be universally excellent, but were greatly disappointed when we actually got there.

    We booked this room months in advance, to be sure we had one of the two bedroom suites that fit our family perfectly. The reservation was made for a room with a King Bed and two full beds with a pullout couch in the living room. However, when we showed up, there was no king bed. There was a much smaller bed in it’s place, and there was no way this was going to be comfortable for us. So, we went to the front desk, where we were informed that we were given the handicapped room, and that they couldn’t move us to a different two bedroom that night, so they would keep us in there and give us a second King suite for the night. The next morning, they promised to have maintenance dismantle the smaller bed and replace it with a King so we could all stay together. Despite the inconvenience of being separated by four floors and having to unpack everything for one night just to pack it back up in the morning, we agreed, as we really had no other alternative.

    The next morning, we packed our stuff up and brought it back to the 2 bedroom suite that they were supposed to fix for us. We let them know when we left so they could go in and set up the King bed. A few minutes later we received a phone call telling us that they couldn’t set up the King bed in that room, and that our choices would be to sleep on the King mattress on the floor, or for EVERYONE to pack everything up AGAIN and move to a 2 bedroom suite on the 4th floor. When we called back, I told them that we would take the other room, as we had no interest in sleeping on a mattress on the floor, but that I expected some sort of discount for the inconvenience of having to move everything AGAIN. She called me back and told me they could give me a VERY small discount on our reservation (I would publish the amount, but my review was rejected for using specific numbers). I was underwhelmed, to say the least, but we agreed and moved.

    When we returned to the hotel and moved into the 4th floor 2 bedroom suite, the first thing that struck us walking in the door was the stench. It smelled like dirty laundry mixed with a wet dog. It was horrid. But we didn’t have any other choices, so we brought our stuff in and acclimated to the smell. Before we left, I turned the A/C on in the King bedroom to 69 degrees, hoping it would cool down by the time we got back. However, when we got back several hours later, the room was still 72 degrees. That was the coolest it would get until our final night there. That night, I asked my fiancé to let the front desk know that there appeared to be an issue with the A/C when he went downstairs to see about getting some ice from the drink machine. He did, and we never heard another word about it. The next day, the temperature was 73 degrees when we woke up, and it was getting muggier in the room (which was made even more wonderful by the lingering smell that struck us every single time we came into the room). By that night, we were getting concerned as it hit 74 degrees and my father decided to talk to the front desk again. In the morning, he told them about the issue, and by that point, the thermostat was reading 77 degrees. They finally appeared to fix it while we were gone that day, so we at least got to spend our final night in a reasonable temperature, though the smell never did go away.

    I recorded on my phone some of the other issues we encountered in this room, including one bedroom door that would get stuck to a point that it would easily be a safety hazard if anyone had to evacuate that room in a hurry, as my mother could barely even get it open without someone else’s help. On top of that, the doors to both bedrooms were VERY loud and squeaky. You couldn’t enter or exit either room without waking up everyone else in both rooms. And in the bedroom with the two beds, the curtains would not close completely, allowing a large amount of light into the room, making it hard to sleep. The water pressure in that room’s sink was so poor that my father just started using the kitchen sink instead.

    I also had to bring a remote control to the front desk because the batteries weren’t working (do your housekeepers not test this when they come in?), and I made a record of the furnishings, just in case anyone were to try and charge us for any kind of damage, since the furnishings (and the refrigerator) in these rooms was very worn and not in the kind of shape I’m used to seeing in a hotel like this. I also took a photo of the pillows from this hotel, which I honestly couldn’t even believe they use. They’re HALF the size of a normal pillow. Ironically, there’s a sign on the beds stating that “You’re only as comfortable as your pillows”. This left me wondering what the thought process was behind depriving people of normal sized pillows and giving them something the size of a throw-pillow instead. It’s strange and uncomfortable. I tried calling the front desk to find out if they had any normal pillows, and they informed me they didn’t, so I had to request several more of these weird half pillows in order to even try and get comfortable. When I received them, I was given several pillowcases to go with them, each of them torn and tattered like an old rag. If you understand the importance of a good pillow, then why on earth don’t you have any?

    I will give credit where it’s due. They have free beer, wine, and appetizers during the week that were a nice touch, and the breakfast each morning was excellent. So, you really should commend whoever is running the kitchen there, because they did an excellent job. But, I’m not sure a good breakfast would be enough to get me to go back to this hotel again. If I were managing this property and I was aware of a family having an experience like this, I certainly would have reached out to try to make some sort of apology for all of the issues that they had encountered and to try and make it up to them. We never had anyone do so, and short of me having to specifically request a refund, where they seemed reluctant to even offer us a the tiny discount they did after having to move twice due to their errors, nobody ever followed up with us about our troubles or tried to make any effort to apologize for all of these inconveniences, let alone make it up to us or do something to make us want to return to this hotel in the future. This is unfortunate, because my opinion of the Staybridge brand was so high before staying at this hotel, and I’m incredibly disappointed and will no longer trust the brand to live up to the standards set by other locations.

    I am happy to provide photo and video evidence for those that are interested, but have no way of doing so in this review.

    Posted byHotelStaff
    June 08, 2015
    Hello lilacdragon81, Thank you for taking the time to post this to our IHG review site as well. After you posted this review on our facebook page two days ago, I was able to speak on the phone with you, and I felt we reached a conclusion that you were satisfied with. If thats not the case, I would invite you to reach out to me directly again, and I'd be more than happy to discuss this with you further. Sincerely, Stephanie Fitzgerald General Manager Staybridge Suites- Stafford, TX
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