Staybridge Suites Philadelphia-Mt. Laurel

Review of hotel

ByAngelo

พฤศจิกายน 18, 2568

My stay was one night very comfortable staff was friendly respectful and helpful room was clean good lighting bed was comfortable bathroom was clean kitchen was clean and had utensils free laundry was helpful and breakfast in morning was good.

Last min stay

ByUninspiredTravelG

พฤศจิกายน 12, 2568

The room had a bad smell to it. The handicapped bench in the bathroom had a tear in the leather seat, and the ironing board was broken and leaned cockeyed. Other than that the room was clean (except for the telephone which was encased in grime) and free hot breakfast was good. HVAC unit was very loud.

Enjoyed our stay at this hotel

ByKatieCP

ตุลาคม 27, 2568

Hotel is being updated, but we visited on weekend so didn't interfere with our stay. We had a 2-bedroom suite which had a fantastic layout. Our room was updated. Only issue was TV reception wasn't great as the picture would "scramble" every few minutes. I do wish with updates they put clocks in the bedrooms. At checkout, the team-member, Joanna, had great customer service. I really appreciated that she asked "how our stay was" as I have found this is hardly ever asked these days when staying at hotels. We had a great stay and I would recommend and stay here again.

Masa inap Mengecewakan – Tidak Memenuhi Standar ihg

Byroma

ตุลาคม 23, 2568

Sayangnya, masa inap saya baru-baru ini di Staybridge Suites berada di bawah ekspektasi. Kamar yang awalnya diberikan kepada saya dalam kondisi buruk — kursi rusak, karpet robek, sofa bernoda, dan kurang bersih secara keseluruhan. Meskipun telah meminta untuk melihat kamar sebelum dialokasikan, staf menolak. Ketika saya mengemukakan kekhawatiran tentang kondisi kamar, saya meminta untuk diperlihatkan kamar yang telah direnovasi, tetapi sekali lagi, staf menolak.
Keesokan harinya, saya dipindahkan ke kamar yang telah direnovasi, yang cukup baik. Namun, saya diberitahu tentang biaya tambahan satu kali sebesar $75. Anehnya, faktur akhir mencerminkan kenaikan tarif harian, yang tidak dapat dibenarkan. Situs web IHG tidak membedakan antara kamar yang direnovasi dan tidak direnovasi saat pemesanan, sehingga perubahan harga ini menyesatkan. Setelah beberapa kali berdiskusi, akhirnya saya membayar $100 ekstra + pajak.

Saya mengharapkan transparansi, kebersihan, dan layanan pelanggan yang lebih baik dari properti IHG. Saya harap manajemen menanggapi umpan balik ini dengan serius dan meningkatkan Pengalaman Tamu ke depannya.

Bruto

ByVp4161

ตุลาคม 22, 2568

Staf hotelnya terlalu buruk, kamarnya menjijikkan, sampai-sampai kami tidak masa inap.

OlehSandy

กันยายน 18, 2568

Menginap Bisnis

BySteve

กันยายน 12, 2568

Great experience. Friendly staff and quality amenities. Would recommend!

Disappointed stay

Byblademan22

กันยายน 11, 2568

As a diamond member was disappointed by the service of the manager on duty.

Nightmare at Staybridge Suite !

ByLtm70

กันยายน 11, 2568

NEVER AGAIN ! POLICE REPORT FILED ON THIS PLACE! I have to review off of my stay from last year because I do not have the option to review my stay from 9/5/2025 because they know it will not be a good review. I booked a 5 night stay. I booked a two room suite because I am traveling with my 70 year old mother, husband and two kids ages 4 and 7. I was in town visiting family, we arrived at our hotel at 11 pm. I noticed the pullout couch had no bedding for my two children. I called the front office, no one answered. I then walked to the front desk, no one there but behind a closed door, there was loud music playing. I called out “ hello” two times, after several minutes the front desk manager opened the door and said, “ what”.
I told him I have two kids sleeping on the sofa couch and there is no bedding, May I get some. He walked past me, said wait here. I waited for several minutes and finally took a seat as he was taking so long. He finally comes back down the hallway and tosses me some bedding. He didn’t look at me or acknowledge me. I said thank you. He ignored me, I said it again and he ignored me. I then look down and realized I only had 1 pillow. I then said, “excuse me, I need one more pillow, I mentioned I have two kids. “ he said no you didn’t. I then said I did but your music is very loud maybe you didn’t hear me, could I please have another pillow.”
He then tells me, I have 45 minutes to leave the property or he will call the cops. I went to go get my husband and let him know. My husband thought I was joking. He came with me to find out what was going on. My husband asked him why are we getting kicked out, the desk clerk claimed I was being combative. My husband said will we be reimbursed for the days we don’t use… 4 more days. Desk clerk said no . Desk clerk called the police. The police showed up, apologized profusely but stated there is nothing they could do but escort us out because the hotel can kick us out for any reason. They suggested I follow up with this and that o have their body cam footage to use for my case. I had to go back and wake up my elderly mother and children and leave at midnight and find a new hotel. It was the weekend so I had to wait until Monday to contact the manager to let her know what happened. I called at 11 am that Monday, some to the new desk clerk and let her know I urgently needed to speak to the manager. The desk clerk called me back at 3 pm, 4 hours later to inform me that the manager is super busy this week and wouldn’t be able to even get back to me until Thursday, 6 days after the incident. I showed up randomly on the next Wednesday to see maybe if she wasn’t too busy if I just showed up. She walked out of the office, I stated who she was and she said she refused to talk to me. At that point , I went to the local police station and reported all of this.
I never want this to happen to another family. I thought I would be able to talk to the manager but she refused. So she must condone the actions of the front desk manager. The front desk manager is Jordan although he was not wearing a name tag at the time and refused to give his name. The manager is Mellissa . I have an ongoing investigation, there is security footage of the incident.
Besides this. The facility claims it is under renovation. It was very dirt conditions, old and run down. We stayed there because we wanted to use the pool for our kids. Beyond everything that happed , I would have given it a 0 star because of cleanliness alone.
Stains all over the floor, it looked like a huge spit wad on the wall in the kitchen, no bedding for the second room or the pullout couch even though I booked a two room suite for 6 people. Hair on the floor in the bathroom, broken door handle to the master bedroom and looked like the door was kicked in. Cat urine smell in the closet. When I gave my police report, he told me that any of the hotels on that road he would advise me not to use in the future as he gets multiple calls to those places and he had seen ungodly things.
He gave me suggestions in the future for my yearly visits. I have never given a poor review before but I am hoping to save someone in the future this horrible experience.

Definitely worth the money

ByStosh48

กันยายน 05, 2568

Our fourth time stay here and we are always pleased. Staff is friendly and helpful at all times. The rooms have plenty of room for an extended stay and full kitchen, two tvs. My recommendation is that the rooms need upgrading. A plus is they have free washers and dryer, morning breakfast and three social evenings with snacks.

Ok Rooms. Excellent Staff.

ByTraveler from NY with Kid

กันยายน 01, 2568

The room was okay.
It was very roomy.
While it does look dated, it was fine for staying in.
Everything was clean.
Breakfast was decent.

Nice hotel. Spacious for a family

ByMaeMae

สิงหาคม 19, 2568

We stayed here for four nights as a family of four. The room was spacious, giving us adequate space so we didn’t feel on top of each other. Noise level was low at hotel. The breakfast had many choices for different preferences. I wish Saturday and Sundays choices varied with the hot selection but otherwise than that, it was adequate. The kids enjoyed the pool. Wished pool hours were just an hour longer.