Staybridge Suites Sao Paulo

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ประสบการณ์โดยรวม

4.4

ข้อมูลจาก 1006 การแสดงความเห็น

อ่านรีวิวทั้งหมด

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Perincian Peringkat

1006การแสดงความเห็น

5 ดาว
612

4 ดาว
264

3 ดาว
66

2 ดาว
32

1 ดาว
32

Great IHG Stay, can’t go wrong here

ByRiva D

กรกฎาคม 19, 2568

Great staff, service, food. Here you get the value of being an IHG member

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Overrated and overpriced

ByCemC

กรกฎาคม 01, 2568

This hotel is really located in a 🆕 ce neighborhood of Sao Paulo and the staff are amazing people. However, the rooms need better maintenance. My bathroom sink was clogged, it didn't drain quickly. Safe was broken, they had to replace it with a new one. The insulation of the balcony door and windows was not good. The showerhead made so much noise it felt like an aircraft taking off, adjusting temperature was a challenge. It was too much outside noise and draft making it a bit hard to sleep. I think this facility is overrated and overpriced for what I got.

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the worst hotel experiences I’ve ever had

ByLarissa

กรกฎาคม 01, 2568

Unfortunately, I had one of the worst hotel experiences I’ve ever had. I chose Staybridge Itaim for its location and even paid an additional fee, booking through Bancorbrás. From the start, I was placed in a room that seemed to be used internally by hotel staff — which already felt very inappropriate.

Things got worse: staff members attempted to enter my room multiple times while I was inside, including once at around 3:30 AM, which left me feeling completely unsafe and unable to sleep. One staff member even entered the room without knocking and was surprised to find me there. After that, I started blocking the door with weight and using the lock, but two more attempts to open the door occurred. The sense of insecurity was unacceptable.

I reported it to the front desk, and a man presented himself as the manager (which I later discovered wasn’t true). At no point did he show empathy or attempt to resolve the issue — he just kept making excuses. After I insisted, they finally moved me to another room. Still, when I returned to the first room to get my belongings, I found a housekeeper already inside — even though I hadn’t checked out yet.

Another uncomfortable moment occurred when I asked a staff member whether I should take a hairdryer nozzle I had requested to the new room. She told me to leave it there. Moments later, she called the front desk suggesting I was trying to take it without permission, which was a baseless and humiliating accusation.

The only person who showed any professionalism was the actual manager, who contacted me later to apologize. However, even she tried to deny that there had been any attempts to enter my room, which I found extremely disrespectful after everything I had described.

I do not recommend this hotel to anyone. The very minimum a guest expects is safety and respect. During my stay, I felt fear, discomfort, and was treated with neglect and humiliation by much of the staff.

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Hotel ruim

Byluciana

มิถุนายน 23, 2568

Sou de São Paulo mas gostaria de uma noite romantica especial com meu namorado, entao decidi utilziar os pontos. Antes de realizar a reserva, liguei no hotel e informei que desejava avaliar pacotes romanticos, ficaram de me enviar informações por WhatsApp porem esta mensagem nunca chegou. Ao realizar o check-in, os funcionários foram muito atenciosos, porém a vestimento não está de acordo com o alto padrão do local, visto a forma desleixada de cuidado com apresentação pessoal. Sobre o boas vindas para um hóspede IHG, só fui reconhecida no fina quando perguntei se estava tudo certo com o pagamentot e viram que era por pontos, entao me ofereceram um item e logo o que eu pedi nao tinha. Ao subir para o quarto, ele era excelente, mesmo nao sendo em um andar tão alto (como eu havia solicitado). O pacote romantico, como nao ocorreria pois nao recebi nenhuma informação, não ocorreu. Visitei as areas de academia e piscina que são muito importantes pois tenho hábitos de treino diários, contudo a piscina estava MUITO suja, com várias folhas e sujeiras, impossibilitando completamente o uso. Os funcionários da recepção da academia nao tiveram nenhuma atenção para explicar como funcionava para os hóspedes. Eu fiquei um tempo e tive que pedir ajuda para outra pessoa me explicar e depois para um funcionario pois eles estavam ocupados fazendo qualquer outra coisa menos recepcionando os hospedes. No cafe da amnha, o host não estava na entrada e tive que esperar um bom tempo em pé com meu parceiro, entrei no cardapio que consta o codigo na mesa e vi que tinham outros itens, pedimos a um atendente uma tapioca e a resposta foi "vc tem que escolher o que vai dentro" sem me dar nenhuma opção e falamos a primeira na nossa mente e pronto, caso tenha algo especial, nao sabemos. Perguntei do misto quente e fui informada que "tem tudo no balcão, voce mesmo pode fazer", deixando muito a faltar na atenção ao cliente. Ao sair com a moto que estava no estacionamento, foi colocado o selo no ticket porem ninguem explicou que tinhamos que validar, ficamos um tempo testando e nao funcionou na cancela, formou uma fila atras de nós, tivemos que retornar para a vaga, descer e pedir informação para entao conseguir sair para um compromisso que estava com o tempo bem apertado. Infelizmente, sinto que usei meus pontos em um hotel que nao valia a pena e que nao deveria ter sido escolhido. Para uma noite romantica, tive estresse d começo ao fim e zero itens romanticos.

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Layanan hebat

ByAidee

พฤษภาคม 22, 2568

I had a great experience at the Staybridge Sao Paulo, stayed there for 11 nights and the room was comfortable. They also assigned my room based on my noted requirements.

Want to also recognise Elio in the front desk who went out of his way to provide us assistance when booking transportation and asked for suggestions on places to visit. We manage to discover amazing places and create beautiful memories in the short amount of time we had available, and all thanks to him!

Wonderful experience and would definite recommend.

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Excelente atendimento

ByJuju

พฤษภาคม 21, 2568

Foi incrível estar no Staybridge Suítes! O hotel é muito bem localizado, o apartamento é completo e o atendimento foi impecável. Deixo meus agradecimentos especiais aos recepcionistas Pablo e Hélio, uns queridos! Durante o checkin e checkout, não deixaram passar nenhum detalhe. E também a responsável pela arrumação do quarto durante minha hospedagem, se não me engano se chamava Shayene. Recomendo fortemente! 10/10

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Enjoyable stay, great location

ByCalebe

พฤษภาคม 20, 2568

Great and comfortable experience. The hotel has a great location in a safe neighborhood with lots of great restaurants close by.

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Hotel Staff was Very Accommodating and Helpful

OlehAndrew

พฤษภาคม 04, 2568

My wife and I had a travel nightmare with her getting quite sick on an international trip. The hotel was very busy, but the staff managed to figure out how to give us a late check out and gave us recommendations on hospitals near by that we could use.

It was a bad situation, and the hotel staff did their best to make sure we had what we needed to figure it out.

My wife couldn't enjoy it, but I will also say the breakfast was one of the best I've ever seen.

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Masa Inap yang Luar Biasa

ByNVD2511

พฤษภาคม 02, 2568

I stayed only for one night, but that was my best stay in Brazil as I got the best comfort. The best food in the hotel. The staff is very cooperative. Beyond expectations to give us possible comfort to the customer. I would highly recommend this day and I wish I could go back and stay for a longer period. App, this is way closer to the airport. Thank you team for all your help in making my stay so comfortable and relaxing.

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Good Stay/ Will stay again

ByIvon

เมษายน 30, 2568

I had the opportunity to stay in this hotel from 4/22-4/25 in my recent visit to Sao Paulo from the USA. (Work related).
Overall is a nice hotel,
Pros: Good location and personnel service, clean, breakfast was good.
Cons: Needs TLC as (is a bit outdated).

But overall, my stay was comfortable, and I would recommend it.

Thank you

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Great hotel & location

Byskearney

เมษายน 30, 2568

The location is excellent, the hotel and staff are great and the breakfast is very good.
I will use this hotel every time I visit São Paulo

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Verdadeira Hospitalidade

ByJuciana

เมษายน 25, 2568

Hospedar-se no Staybrige Suítes representa viver a verdadeira hospitalidade. Excelente recepção desde a chegada, com recepcionistas muito atenciosos, e destaco aqui o Sr. Pablo que foi muito cordial.

Limpeza dos quartos excelente e tudo com cara de novo. Atendimento fantástico.

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Staybridge Suites Sao Paulo