4775 Business Center Drive
Fairfield, California
94534
United States
Check-in: 423h
Check-out: 12PM
Idade para o check-in: 21
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Fairfield Napa Valley Area"/>
Comentários dos hóspedes
Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.
85%
Recomendar esta propriedade
Experiência geral 4, 3
85%
Recomendar esta propriedade
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Room was dirty
ByFam G
janeiro 07, 2025
Do not recommend. Our family had a very bad experience. We had to ask them to come change the bedding in the room after finding hair and crumbs all over the bed and the room smelled like cigarettes. Then, we were charged extra for the room when it was an FREE anniversary night. They did refund us after calling and gave us extra points for our inconvenience. But, would not recommend this hotel. Cleanliness should be bare minimum standard. This is sad because we have been IHG members for many years and never had a bad experience like this before.
So sad. Terrible stay.
PorBrandy
janeiro 06, 2025
OUR STAY WAS AWFUL!
I rented a two bedroom suite have a small sleepover for my 15yr old niece. I chose this location because we wanted a place door pool to add to the fun. Upon arrival I overheard front desk telling another customer that the pool was having a maintenance issue, but soon to be ready. After we decorated the room, I asked the front desk if everything was ok with the pool. The sweet lady at the front desk said “Yes! It’s good to go.” So we headed down to the pool, used our key to get in and started out in the hot tub. No one was there, but eventually a lady and her two daughters came in and got in the pool. We realized that we didn’t have towels and so my niece went to grab some from the front desk. That’s when we were told that the pool and hot tub should have been closed because they were unsafe to be in due to the pool being shocked because the numbers were off! We couldn’t believe it! We had been swimming around being contaminated for at least 20 minutes. We immediately got out, and of course we are all itching now, due to physical and/or mental disturbance. A different employee brought the rest of us towels and said that hopefully the pool would be open soon. (This one was not as nice. She was short in speech and never apologized. Seemed irritated at our questions.) We all immediately showered. Around 8pm, she knocked on the door to say we can go back in. No thank you.
Next issue, had to do with the ants and the bugs and stains that were on the pull out bed (that we actually needed). We then had to cram in the beds. BUT, before that, there was a strong smell of SOMETHING coming perhaps through the vents. My niece had to go pick up an inhaler for my other niece due to the intensity.
At this point I was over it but it was late,
to change rooms and redecorate. When I called the next day, I was met by the same , not so nice worker, that we dealt with the day before. She was not accommodating, offered very little in compensation, pretended to waive a “cleaning fee” (due to disposal of garbage), because since I was complaining she needed to have something to say, claiming that we had a excessive of trash. Which was not true at all. She then hung up in my face when I told her that I wasn’t satisfied with what she was offering.
It seems to be, according to other complaints, that the pool is an issue. If you are choosing this hotel for this purpose, want to be treated with respect, or not have ants or mysterious bugs in your room, DO NOT BOOK HERE.
I’m so disappointed. Was definitely excited to find this place.
Due to the exposure to the chemicals with no sign or warning, deciding what further steps I should take.
Worst hotel experience in years
ByPLCCDC
janeiro 05, 2025
This hotel is run down and dirty. The carpet in the room was thread bare. The TVs didn't work and couldn't be fixed. One member of the front desk staff (couldn't understand her when she told me her name over the phone) was very rude; short with me, said we don't have staff to fix your TVs.
I wouldn't take a shower or bath because the tub was gross. Appeared to have mold. Everything was OLD. Hadn't had any updating in years.
Would stay here over some places but not if I can help it
ByNJDiamondMembers
janeiro 05, 2025
I’ve stayed here a couple of times previously and feel it has gone down in the quality of experience—although the staff were still friendly, it wasn’t as clean or comfortable as I would have hoped and expected.
Boa experiência
ByMs. G
janeiro 05, 2025
The room was spacious and clean. It was a short stay but I think we would have enjoyed staying even longer in the pleasant surroundings
Super Disappointed
ByChelly2012
dezembro 31, 2024
We have stayed here a few time and my boys love it for the indoor pool. However, the fridge doesn’t cool and my food spoiled. Maintenance came, looked at it and didn’t return. The freezer over freezes and doesn’t produce ice. The room only came with towels for 2 but sleeps 4. It took 4 hours to flyer additional sets of towel, due to towels needing to be cleaned. The shower spout didn’t work so we had to take baths. The pull out bed didn’t come with linens so we had to wait in those for 2 hours. The kitchen is only staffed with 1 employee, so breakfast was slow. On day 1 there was a 1/2 bottle of syrup. On day 2 there was no syrup yet they had waffles in the menu. The common areas bathrooms were closed due to plumbing issues
I had recommended this place to my friends
ByZenaida
dezembro 19, 2024
I has stayed at this place several times in the past and I enjoyed my stay. I had recommended it to my friends.
This time, however is different. I called the front desk pass midnight because of a ticking sound. It was raining that night but I know it was not the rain. It sounds like a pipe. My concern was ignored. No one came to investigate. I had a little sleep that night
I may come back.
Great time in Napa area.
ByFireballNE
dezembro 18, 2024
Had a great family experience with daughter and her husband and granddaughters.
Poor security
PorRick
dezembro 13, 2024
The security level at this location is awful there is zero surveillance to have some type of security and comfort for the customer
Terrible front desk staff
PorStephenie
dezembro 10, 2024
Rude front desk staff. Does not follow IHG property rules as privately owned stated by front desk. Does not allow cash without stating prior to arrival. Multiple issues with room keys. Frozen oatmeal served for 30min late breakfast no coffee
Not a safe area.
PorAlicia
novembro 20, 2024
There is no lighting outside or cameras. My car got stolen and staff was not able to assist me as they take zero responsibility. I was basically on my own. The police officer stated that area is high in car thef.
Perfect for a night with your GFs
PorJackie
novembro 17, 2024
Staybridge Suites is the perfect place for your group of girlfriends to stay for a night or weekend of quality time together and bonding! We had a great stay after a day of wine tasting! The best way to unwind, order food, and catch up on life! Very spacious for the 5 of us, yet so cozy! So glad we didn’t have to book 2 separate standard rooms! The kitchenette was great! Short and sweet. We will be back!