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CURRENT TRAVEL
ADVISORIES

Get assistance when you need it most

Your safety and keeping you informed on travel advisories is a priority for us. Use the resources below to find updates, advisory information, and access assistance for your upcoming travel. In case of emergency, like a hurricane or other unforeseen disasters, engage with the Digital Concierge to cancel or get updates on your reservation.

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For the fastest assistance with your upcoming travel plans, use our Digital Concierge to cancel or modify a reservation, or assist with any travel changes that may incur fees.  The Digital Concierge will assist you, or will connect you to an agent who can help. 

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Cancellation and Flexibility for Guests Affected by Regional Disruptions

We are actively monitoring the evolving situation across the Middle East. The safety and wellbeing of our guests and colleagues remains our highest priority, and we continue to take all appropriate measures in line with guidance from government and authorities.

If your travel has been disrupted and you booked directly with IHG to stay at a hotel located in Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt or Israel, we have revised our cancellation policies to offer greater flexibility, allowing you to cancel or amend your booking until March 31, 2026 . Additionally, we are accommodating guests currently in these countries who are unable to return home because of airspace closures by facilitating extended stays, in accordance with the local governmental guidelines.

For bookings made through a third-party online booking platform or travel professional, please contact them directly and refer to their terms and conditions.

We would advise any guests to contact their Embassy or Consulate if they require further information or have specific enquiries regarding travel advice to or from the area.

Scenarios invoking the Natural Disaster policy include (but are not limited to): Mother nature issues; earthquakes, severe weather patterns, flooding
Policies for natural disasters include activating pet and cancellation policy for IHG hotels in the affected area – which require all IHG hotels within the evacuation zones or path of the disaster to accept guests with pets or cancel without penalty – until further notice.
Guest Relations: During severe disasters or events, a hotel may close it's doors. Guest Relations can assist customers with refund requests on pre-paid reservations affected by the event by capturing and sharing the details for the hotel to action upon reopening. Note: The Digital Concierge also provides this capability for your convenience.
IHG understands that from time to time bookings may be affected by weather or natural disasters that are not planned. In such cases, IHG makes every possible effort to keep guests informed and provide them with the level of service required so they can manage their bookings and plan around unforeseen circumstances. If a Travel Advisory exists, IHG will display details about the advisory, how bookings may be affected and the process for how to proceed with as little stress and inconvenience as possible.

Scenarios invoking the Natural Disaster policy include (but are not limited to): Civil unrest; protests, outbreak of war, outbreak of disease
Policies for these disasters include activating pet and cancellation policy for IHG hotels in the affected area – which require all IHG hotels within the evacuation zones or path of the disaster to accept guests with pets or cancel without penalty – until further notice.
Guest Relations: During severe disasters or events, a hotel may close it's doors. Guest Relations can assist customers with refund requests on pre-paid reservations affected by the event by capturing and sharing the details for the hotel to action upon reopening. Note: The Digital Concierge also provides this capability for your convenience.
IHG makes every possible effort to keep guests informed and provide them with the level of service required so they can manage their bookings and plan around unforeseen circumstances. If a Travel Advisory exists, IHG will display details about the advisory, how bookings may be affected and the process for how to proceed with as little stress and inconvenience as possible.