Our Travel Advisory Policy
InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned. In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.
Some IHG hotels in storm-impacted areas may be temporarily closed or at capacity as they accommodate existing guests and disaster relief personnel. We are working diligently to accommodate guests who have reservations at impacted hotels. Additionally, all IHG hotels in Florida and Georgia are continuing to waive cancellation fees and welcome pets free of charge during the impacted timeframe.
For information regarding reservations and hotel status, please visit www.ihg.com or contact 1-877-424-2449.
IHG Rewards Club members with direct bookings are encouraged to call 1-888-211-9874.
IHG Contact Centers Worldwide https://www.ihg.com/hotels/us/en/customer-care/worldwide-reservation-offices
IHG Rewards Club Customer Care for Members https://www.ihg.com/hotels/us/en/customer-care/contact-us
Updated: October 17, 2018
Following the recent incidents in Indonesia we would advise any guest to contact their Embassy or Consulate if they require further information or have specific enquiries regarding travel advice to or from the area.
Revised cancellation policies are in place for our hotels across Indonesia – please contact the hotel for further information.
Updated: August 28, 2018