Our Travel Advisory Policy
InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned. In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.
The health and well-being of our guests and employees is our top priority. We are monitoring the situation and working very closely with local authorities.
Guests travelling to or from Mainland China, Hong Kong SAR, Macau SAR, or the Taiwan region between 23 January and 8 February 2020 will be able to change or cancel a valid booking reservation made via the hotel directly, IHG.com, the IHG App., or the IHG Central Reservations Centre, without financial penalty. For bookings made by a travel agent or online booking platform, we are advising guests to contact their agent.
Attention: IHG does not collect social security numbers from our guests. If you receive a call from an unfamiliar caller/phone number asking for your social security number and are directed to IHG in response to this call, it is fraudulent and not from IHG. Please report this fraud attempt to your local authorities.
Updated: January 24, 2020