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If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
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Your IHG® Rewards Club account already has a PIN associated with it. If you use our automated telephone system, your PIN is the same. If you have forgotten your PIN, we can email your PIN to the email address in your IHG® Rewards Club account. Please contact your nearest IHG® Rewards Club Customer Care Center for assistance.
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We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

IHG® Rewards Club Customer Care

You may experience a wait at this time due to high call volume.

Serving the best interest of our members is the goal of our IHG® Rewards Club Customer Care Centers.

To reach us with any questions or issues,simply call,email,or fax to the contact points below.

We are available 24 hours a day, 7days a week unless otherwise indicated.


Kimpton Inner Circle Help

Welcome, {0}. Your Inner Circle VIP line is 866-424-7667.

Prefer to check out information online? Visit Frequently Asked Questions


Kimpton Inner Circle Help

Kimpton Inner Circle members, please to view your dedicated VIP line.


United States and Canada

  • Telephone: 1-888-211-9874 (toll-free)
  • Platinum Elite Number: 1-800-421-5162[conditional]
  • Fax: 1-800-725-8232 (toll-free)
  • TDD: 1-800-334-5194 (toll-free)

Europe, Middle East and Africa

  • Telephone:

    • UK: +44 (0) 2033 499 033 (toll charges may apply)
    • Middle East: +971 4 429 0 530 (toll charges apply)
    • All other countries: +44 20 33 499033 (International calling rates apply)
  • Platinum Elite number: 00 800 2222 4142 (toll free from most European countries) [conditional]
  • Fax: +44 20 33 491 716 (toll charges apply)

Asia/Pacific

  • Telephone:

    • Australia: 02 9935 8362 (toll charges apply)
    • Mainland China: 800 830 1128 (86 21 2033-4848 for outside Mainland China, call charges apply)
    • Hong Kong: 800 965 222
    • Macau: 0800 728
    • Taiwan: 0080 186 3366
    • Hours of Business: Mon - Sun 7:00am - 23:00pm CST
    • Japan: 03 5767 9325 (toll charges apply)
    • Platinum Elite Number for Japan: 0 120 566-955 (toll-free)
    • Hours of Operation: Mon-Fri 9:00am-6:00pm JST
    • Korea: 001 63 2 857 8778 (toll charges apply)
    • Platinum Elite Number for Korea: 00798 817 1077 (toll-free)
    • Hours of Operation: Mon-Fri 9:00am-6:00pm KST
    • All other countries: +63 2 857 8788 (toll charges apply)
  • Fax : +63 2 857 8787 (toll charges apply)

Mexico

  • Telephone: 001-800-272-9273 (toll-free)
  • Fax: 001-800-725-8232 (toll-free)

Central and South America

  • Telephone:

    • English: 801-975-3063 (toll charges apply)
    • Spanish: 801-975-3013 (toll charges apply)
  • Fax: 801-974-3086 (toll charges apply)

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