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Candlewood Suites Durham-Rtp

1818 East NC Hwy 54

Durham, North Carolina

27713

United States

入住: 3下午

退房:12下午

入住年齡:25

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Durham-Rtp 1818 East NC Hwy 54

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
82%
推薦此物業

整體經驗

4.1

根據 917 評論
82%
推薦此物業

Ratings Breakdown

917評論

  • 5 星級
    501
  • 4 星級
    207
  • 3 星級
    72
  • 2 星級
    69
  • 1 星級
    68

Comfortable bed

By

8月 10, 2022

Room was decent however room had a very bad musty and mildew smell.

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Kind Staff

By

8月 04, 2022

Staff was kind and considerate. However, the bathroom left much to be desired. Perhaps they are short-staffed, but the hotel manager needs to put someone in charge of ensuring that each room is ready to receive guests.

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Friendly staff and good location

By

8月 03, 2022

We stayed for two nights at this location and it was convenient for our needs, but it definitely could have been cleaner and better maintained.
We arrived around 2:00am after driving over 7 hours and upon checking into our room, we had issues figuring out the air conditioning (there was a thermostat on the wall, but it needed to be turned on at the window unit) We had to leave the bedroom door open to allow the air to get into the bedroom, otherwise it was stifling hot!
There were greasy fingerprints all over the coffee table in the kitchen, as well as the desk/table area between the kitchen and living room, which I was able to wipe off with a Clorox wipe from my purse, but I should not have had to do that upon arriving in my room.
My biggest complaint was the toilet seat, which should have been replaced, as both sides had what appeared to be chemical burns and had plastic pealing, which created gross and hygienic!

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Comfortable Bed relaxing room

By

8月 02, 2022

Room was very spacious and made me feel like I was home. Slept well. Bed very comfortable for 2 people. Really enjoyed my stay. Will be back soon. Will be my go to location. Staff was very helpful and accommodating.

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Housekeeping and cleanliness is terrible

By

8月 02, 2022

club

We are a family of 4 that stayed there for a 3 night weekend.
They state that the hotel is 100% smoke free facility our room reaked of smoke, the floors were very dirty. Dishes were still in the dishwasher.
The extra pillows for the pull out mattress had no pillow cases no sheets or blankets for the pull out mattress! I had to ask for sheets at the front desk in addition to towels and wash clothes. They only has 2 towels in there. No comforter was available for us to use on the pull out!
The pull out was old and disgusting with stains everywhere.
If we could have gone to another place we would have but due to timing we dealt with it.
The reviews and pictures do not match what we stayed in. Very very disappointing! We will not be going back there again.

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Unfortunate

By

8月 01, 2022

I stayed here for 4 days, I was to have a suite but the suite when I walked in smelled like a basement… like mildew. I then noticed Grey-green spots on the ceiling and let the property know that I think they had mold. I was moved from the suite to a standard studio. Yes my rate was dropped but I expect that. Nothing else was done to accommodate or make up for the inconvenience

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Enjoyed my stay

By

7月 31, 2022

The staff was courteous. The room was clean. I will stay again

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Multiple points of failure

By

7月 26, 2022

ripped curtain, smoke smell in lobby, loud talking in parking lot until 1am, loud ac that constantly cycles on and off. a cheap price isn't enough to offset this awful experience. worst stay ive ever had at a hotel.

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If Diety Tampons in the room are acceptable stay here

By

7月 25, 2022

Our first room we had to get reassigned due to the intense cigarette stench and I have allergies. We were then reassigned to the last ‘available’ room. I had a business meeting within 45 minutes of arriving and had to quickly shower and go.

The shower had hairs in the walls, and someone razor was
Left there.

The nightstand had hardened food on it, and some white creamy substance on the clock or lamp on the nightstand (a few days later can’t recall which).

What was totally gross - the next morning there was a bloddy tampon on the floor next to the bed. Glad I did t step in it.

Brought this to the staffs attention and requested a refund. The staff said they’d te the manager and we would get a call. This never happened.

Will never stay here again.

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Reservation not upheld

By

7月 25, 2022

platinumelite

On July 15th at 0130 as a result of a delay, my fiancé and I arrived at Raleigh Durham airport and proceeded to the Candlewood to check in for the night. Upon arriving at the hotel, we learned that the computer systems had been down for approximately 48 hrs. prior to our arrival, and as a result the receptionist was having to rely on cross referencing printouts of guest reservations during her shift. She confirmed my identification and requested to make a copy of my credit card to secure the room to which I declined as I was not comfortable with that information being shared in that manner as well as I had booked the room for the night using 14000 of my member points which should have a needed a credit card photocopy. She was understanding and continued the check in process when I explained it to her. As she continued, she found that according to the documentation in front of her that there was no room made available by the management team during the day per the confirmation number. She made a series of text to the manager who took no action to remedy the situation and to which her only response was that we had to go somewhere else. I requested a photocopy of the check-in log that she had in her possession, to which she obliged, and we departed the hotel.

As a result, we had to drive the hour and a half south to Fayetteville and find a room for the night costing out of pocket.

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Great location

By

7月 22, 2022

Hotel is in a great location room was comfortable and well laid out. Bathroom needed attention (no large towels, shower needed attention). Overall a good place to stay. Would recommend to anyone needing to stay in the area.

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Poor Service Bad Attitudes

By

7月 20, 2022

This review was based solely on my own personal experience with this property I hope and pray some changes can be made for this location. A few small upgrades and a few new hires of housekeeping would be a really good start. And yes get some new pots for the guest like myself that actually cook while traveling.

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