房客評論
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整體經驗 4.5
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need to make sure the dishwasher is clean
Bythe enjoyable traveler
11月 28, 2020
The staff was very friendly and the room was fine but a little worn. Unfortunately, there were no clean glasses or dishes. There were dishes in the dishwasher but greens were stuck to one bowl and we couldn't tell if the others were clean or not.
Looks are deceiving
ByTeaghan
11月 21, 2020
At a quick glance,things looked ok on the surface plus we were told the hotel and recently been completely renovated. After moving in, we noticed there were multiple doors,walls that had something spilled all over the walls . The bathrooms.....the trim was torn off and looked like a rat had been chewing on it. We took pictures and showed them to the person at the front desk and requested that a deep clean be done. It was not done. No smoking rooms, we could smell HEAVY cigarette smoke from several rooms. We brought it to the attention of the front desk,housing and matanence, Nothing was done.
Great
Byrod0812
11月 21, 2020
Will cone baxk next yrar..thanl you very much for all
Richmond
BySchweitzer33
11月 20, 2020
Nice bed. Little apartments. Cheap room during COVID.
Smoking hotel
ByPeachyKeen
11月 18, 2020
We did not realize this is a smoking hotel. There are signs up all over the place stating it is non-smoking, but you could walk up and down the halls and smell the fresh cigarette smoke all over the place. Our room, while clean, had a very strong cigarette smell to it.
The front desk staff were not helpful at all. When we would bring something to their attention, the response we would get was "That's just the way it is." Several things needed attention:
1.) We only had one washcloth when we checked in. It took 2 trips to the front desk (2 days) to get any more.
2.) The side door entry mechanism was broken, with no sign to indicate it was broken. The front desk staff laughed that off.
3.) The business center printer did not have toner, and then the computer crashed. Nobody was able to provide assistance to get it back up and running.
Great location. Very comfortable bed.
ByVickie50
11月 17, 2020
The location was great. Room was very relaxing and comfortable.
Sure it's Covid time but...
ByFreddie226
11月 10, 2020
Social Time can be figured out, even if you have to use the outdoors, or limits people, reminding distancing and masks as needed.
No Hot Water
By
11月 09, 2020
I was very disappointed after discovering my hotel room did not have any hot water. On the morning of my check out which was November 6th 2020, I was attempting to take a shower when turning the hot water nozzle cold water came out instead of hot water. I was very upset but I had to go because of an early appointment with Duke Cancer Center. I'm a current cancer patient that was diagnosed with pancreatic cancer early this year. So with that being said I was unable to bath and will ever used any of these hotel facilities anywhere in the United States.
Comfortable room and friendly staff
BySteph
11月 06, 2020
I was happy that my stay was so comfortable nd the staff was so nice!
Comfortable bed and great service
ByTiff
11月 03, 2020
The staybridge was very nice and cozy. I’ll definitely return to this hotel
everything was wonderful
Byjhcr
11月 02, 2020
for the time that we were there all I had to do was ask for anything and I would get it
Poor experience
ByNina
10月 28, 2020
Upon arrival there were no carts to bring our things to the room. We were sent to a room that had not been cleaned from the prior guest. Then we were sent to a room where the floors were sticky. There was no ice and we had to wait on the ice maker. There were no extra blankets and we had to go down stairs to get extra blankets. The one employee was ok. She was not horrible but not nice either. She did not wear a mask. I tried to contact the manager and they have not responded.