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Staybridge Suites Peoria-Downtown

300 West Romeo B Garrett Avenue

Peoria, Illinois

61605

United States

入住: 3下午

退房:12下午

入住年齡:21

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Peoria-Downtown 300 West Romeo B Garrett Avenue

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
82%
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整體經驗

4.2

根據 1258 評論
82%
推薦此物業

Ratings Breakdown

1258評論

  • 5 星級
    790
  • 4 星級
    210
  • 3 星級
    95
  • 2 星級
    89
  • 1 星級
    74

Good hotel

By

11月 17, 2022

Comfortable beds, nice rooms, friendly staff. Not much more I want from a hotel.

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Spacious suite

By

11月 15, 2022

The rooms were large if a little dated. The staff were friendly and professional.

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Don't stay here

By

11月 15, 2022

Bad service. Room wasn't ready hours after check-in. We were told no rooms were available at 8 pm. I was overcharged and have not been refunded after calling twice.

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VERY POOR MANAGEMENT

By

11月 14, 2022

Had to wait hours and so did other guests for rooms to be clean and ready. Watched management leave for the day when rooms were not ready. Room was very dusty dont think rug was vacuumed for weeks tables were dusty. Management was very rude and not helpful. Watched other guests complaining of room keys not working people walking into there rooms cause they were giving the wrong rooms. Other people waiting hours for there rooms to be ready. Kids had to get ready for concert in hallway bathroom would not recommend staying at this hotel should have believed the reviews!

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Comfortable bed, easy check in/out

By

11月 14, 2022

If you want a hotel near the convention center it's a great location. Staff is easy to work with for checking in/out. The staff that is in the parking lot asking about parking passes could do better as far as confronting guests.

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Glad we only stayed one night

By

11月 14, 2022

We booked this hotel for its proximity to the Peoria Civic Center for a concert but the experience at the hotel was less than pleasant. On arrival the 3 o'clock check in turned into a 5 o'clock check-in. The room was not clean, the furniture was extremely outdated and worn, the vents were covered in dirt / dust, the bathroom is extremely tiny, and the bathroom door was obviously repaired and not painted, there was no attention to detail, in that some kind of child's toy was stuck to the ceiling and nobody ever removed it. I was never awarded my welcome points(and still haven't as of this writing). There was garbage left outside our door upon check-in and remained there all night, even after calling. Just not a pleasant experience overall.

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Very Unprofessional

By

11月 07, 2022

club

The room was not ready when I arrived at 4:15 (over an hour after check-in). I had to get ready in the lobby bathroom for the event I was attending. While at the event (7:48 p.m.), the hotel called to tell me no rooms were available. When I returned from the event (because my vehicle was still there), they told me they had a room, apologized and I was handed a room key. I was not asked to sign anything so I was not sure if it was free, but I assumed it was the same rate I booked. I missed a call on my cell phone at 4:40 am from the front desk (no idea why). After checking my credit card account, I realized I was charged nearly double the rate I booked. Tried to call the hotel and IHG customer care (who referred me back to the front desk). This was a very unprofessional and inconvenient experience. Since they could not correct the situation, I thought I should let others know what kind of service to expect here.

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Staff great. Good property. Needs some TLC.

By

11月 06, 2022

Staff was very friendly and accommodating. Food was good. The room itself was clean, but a bit worn out. Office chair's faux leather was peeling like a ban sunburn. Fridge compressor was loud. Tile missing in the bathroom exposing grossness and the first toilet paper roll was previously dropped in water. The toilet was very low to the ground and the door and frame the paint touched-up like a bad repair job. The bed was comfortable and the room served its purpose but, I wouldn't bring my family given the quality of the room aesthetics.

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Poor customer service at check in

By

10月 30, 2022

I entered the hotel and waited in line for 15 minutes to check in. 10 minutes at the counter while the clerk looked for a room. Got my keys went to my room on the 3rd floor and the keys did not work. Went back downstairs waited again in line for 10 - 15 minutes as there were customers ahead of me. Said my keys did not work. She redid the keys and back to the room I went 3rd floor. Opened the door and saw it was the wrong room type. This was a standard room and I reserved and paid for a 1 bedroom suite. Well back downstairs again and stated it was the wrong room. So she looks again at the paper and sends someone up to check a room. When they return she said it was ready to go. Got those keys and went to the far end on the 2nd floor. Got to the room and the door latch was open. Knocked and walked in. Maintenance said they were fixing the fire detector. It would be a few minutes then immediately after that said it would not be ready to use. Back i go downstairs again. The Manager was already informed I was coming and they sputtered around for a bit and then said there is another room ready. They gave me those keys an off to the room I went. to my surprise the room was ready. Wow a Diamond Member spending 4 trips to rooms and 1 hour and 10 minutes before I actually got a room. Again just a poor example of bad management at a IHG hotel and treatment of a Diamond member. DO NOT STAY HERE. unless you like to be treated poorly.

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Convenient location for concert at Civic center

By

10月 25, 2022

While convenient for location for the Civic center. The room was extremely overpriced for the condition it was in. Blinds were torn. Refrigerator made loud noise from fan. Had to move the refrigerator and unplug during the night. Shower drained slowly. Couch was dirty and the arm was torn.

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Just an ok stay.

By

10月 24, 2022

When we arrived staff was decent. When we got to our first room it looked tired. It was clean but needs a re fresh. We moved to another room because of a very noisy refrigerator that sounded like a jack hammer when running. Second room was also clean but tired as well. Interior and rooms of the property need a re fresh to bring it up to standards.

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comfortable, great service, property needs some maintenance

By

10月 21, 2022

Room was very clean, bed was comfortable, breakfast was good. However the amount of things needing repairs was concerning to me. Smoke alarm on ceiling of room was broken with no battery, the door to room entry lock worked on third or fourth try, ceiling light in kitchenette was hanging by one screw, the key reader on door closest to civic center didn't work, Wi-Fi didn't work for two out of three days I was there. I would still stay there again though, good value, clean room, and staff was friendly.

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