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Candlewood Suites Richmond - West Broad

2100 Dickens Road

Richmond, Virginia

23230

United States

入住: 3下午

退房:11上午

入住年齡:21

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Richmond - West Broad 2100 Dickens Road

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
93%
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整體經驗

4.6

根據 845 評論
93%
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Ratings Breakdown

845評論

  • 5 星級
    638
  • 4 星級
    134
  • 3 星級
    34
  • 2 星級
    25
  • 1 星級
    14

Excellent Service

By

9月 27, 2022

The hotel was in a good location. The staff were all friendly and helpful (particularly Venice). The rooms were comfortable and clean. It would have been nice if they offered adjoining rooms and breakfast would have been appreciated.

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Staff was friendly but room was horrible

By

9月 06, 2022

My stay was not satisfactory. The television in the bedroom did not work. The tv continued to reboot and freeze. The Wi-Fi did not work. There was a loud obnoxious noise coming from freezer but the noise did stop after about fifteen minutes. The room didn’t have a bad smell but the smell wasn’t pleasant either. The hallways leading up to room smelled like there are no housekeepers that work there. I paid $135 for amenities that did not work. Stay if you want…but I doubt I will be staying here again God willing.

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Cleanliness

By

8月 31, 2022

This is a nice hotel with great amenities, however I was shocked by the lack of attention given to the room and outdoors lounge. Our room had not been cleaned including the bathroom. The outdoors lounge was great in size however unkempt. Also the room chair and couch needed updating.

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Disappointing for IHG

By

8月 29, 2022

I was terribly disappointed at the cleanliness of this hotel, the furnishings were dirty, the pull-out sleeper sofa was horribly uncomfortable. (Hotel should not offer 4 adults in a room without 4 beds or 2 queen/King beds). We had to get another room at another hotel for my older kids for their own comfort as weel as space. The hallways were the absolute worse, they smelled musty, the carpets were filthy and very small/narrow. For this being an IHG hotel, I was grossly disappointed, I expected a better product, one that is clean, appropriate bathroom ammenities (towels are thread bare and small, the hairdyer was sticky the floors were slippery(had a film on them). I felt everything I touched was dirty. The airconditing was loud, the remote for the TV's did not work, Ice maker in refrigerator was loud (although it could be turned off) Coffee in the room was terrible and lids/cups did not match. Not only would I not stay at this location, I won't stay in another Candlewood suites as I feel this is the standard. On a bright note, the staff was quite friendly and offered a very pleasant greeting each time they saw us.

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Online Photos Were Misleading

By

8月 27, 2022

It was a fine hotel as far as sleep and cleanliness. However, the pictures made it look much nicer than it was. The room seemed very outdated. The TV was old and the stands for it were broken as well. When I asked for a room on a higher floor, I was given a room on the first floor with no additional explanation. The little kitchenette was nice though. And this hotel had very easy access to the highway and restaurants in the area. Not likely I will stay here again though.

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Very clean

By

8月 22, 2022

Room was very clean. Front desk employee should know more about the surrounding area. Hallways are a bit gloomy.

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BED not too comfy

By

8月 16, 2022

Everything was great. The only complaint is that although the king size bed was spacious and clean, it was extremely hard. Not very forgiving. Not very comfortable.

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Good Location and friendly staff

By

8月 11, 2022

The location for this hotel is great! It is close to many stores, restaurants, the expressway and a major university. I suggest the hotel replace the carpet in the hallways and rooms, but other than the place is nice.

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Rooms, property and staff exceeded expectations.

By

8月 10, 2022

Rooms, property and grounds were clean and well maintained.

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Great service

By

8月 09, 2022

We had a great experience during our stay. The staff was friendly and we had a smooth check in. The room was clean and the bed was comfortable. We would stay here again. I would recommend this hotel to a friend.

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Change rm no notice

By

8月 03, 2022

My reservation was for 6 person stay in a 2 bed 1 bedroom suite. I was placed in a room that only accommodates 4 people and they wanted me to book an extra room out of pocket. I had to book a room at a competing hotel.

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Great customer service

By

7月 07, 2022

Very comfortable and quiet. Easy to get to. So close to so many things. Plenty of places to go eat. Was able to get very relaxed and just enjoy each other.

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