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Rated 3,7 out of 5 by 121 reviewers.
Rated 3,0 out of 5,0 by Let down by the food I stayed here for 2 weeks for business and on the whole everything is very good. The location was okay for me for work, but it is in the middle of nowhere. The plus side of that is that the car park is plenty ample and you'll never have a problem parking your car. All the staff were very good, very friendly and helpful. You can't fault any of them ! The only thing that lets the place down in the food; it's an affrontage to eating. Breakfast is dire, it''s just terrible. The hot section is dreadful and the cold section is little better. The orange juice out of the machine had a head on it, it looked like it had been mixed with washing up liquid. And the evening meals are just as bad. It's okay for what it is, but it's not okay for the price. £12 or so for burger that is so obviously straight out of the freezer and banged in the microwave (and I know a microwaved burger when I see one). If it was a fiver then fair enough - but not the price they charge. And the beer-battered fish; it was a triangle fish, heated up on a baking tray, the sort you get 3 for a pound from Iceland. Really, your food is so bad you'd be better not to even bother than what you do at the moment, which is to insult people with the stuff you serve up. 14. November 2014
Rated 5,0 out of 5,0 by Much better than I had expected! Clean room, friendly staff, good food and free wifi. 9. November 2014
Rated 3,0 out of 5,0 by One of the beds was a disgrace, the springs were broken therefore the bed was leaning went you tried to sleep or sit on it We stripped the bed and turned the mattress to see if it would be better but it was very uncomfortable , woke up with a very bad back , we should have insisted it was changed but did not realise it was going to be so uncomfortable until we went to bed at gone 11. I did not complain in the morning as there were many people trying to check out and the receptionist seemed very stressed with the level of people booking out , I would stay again but would check the rooms thoroughly. I cannot understand why this bed has not been checked before , are you really expecting people to put up with that sort of issue , a refund / compensation should be given as you do not expect to have this sort of issue? I also found the level of power points was unacceptable. 6. November 2014
Rated 2,0 out of 5,0 by Cheap and quite dull The room was large and plenty of room but had a strange odour and there was dirty hand prints on the walls near the bed and the children's pull out bed was dirty, I had to wipe it down it had food on from previous guests. Bathroom was ok but shower cubicle dirty. bed was not comfortable and only one pillow but I asked for more and was given them I was not asked if I had enjoyed my stay and would not stay again. 5. November 2014
Rated 5,0 out of 5,0 by Refreshing Change Not used Holiday Inn for sometime, but this was right price in right location. Was presently surprised - found the hotel to be modem clean and my room was modern with a high standard of fittings. No bath (YES!) just a great very large power shower. Only negative was the air con did not work, but not needed as not hot days and hot items for breakfast were very limited - no bacon! Refreshing change and look forward to checking Holiday Inn out again! 4. November 2014
Rated 5,0 out of 5,0 Friendly and efficient staff, lovely rooms Had a good two nights at this hotel, being a full time carer for my 23 year old autistic son, which causes some difficulties i found that the hotel staff were very friendly/efficient and understanding and so i was able to relax a lot more than i have at other holiday inn express hotels in the birmingham area. Lovely large interconnecting/accessible rooms, very clean and tidy and generally a good experience all over. Secure car parking, easily accessible. 3. November 2014
Rated 4,0 out of 5,0 by Room for improvement! This is the first Holiday Inn Express we have stayed in which we consider average. All others have been eager to please over the years. There was little variety of breakfast - often it ran out. It was mildly warm, not hot. The beds had no protective covers which for a disabled adult and parent carer are an absolute must and necessity. Also half used toilet roll on the holder meaning within the two days our needs would be great and would run out. It is the little touches that matter most. The care and attention to detail are important to observant people in a rush. Also the reception desk was not manned - the staff need a lesson in welcome training techniques. The free internet and paper for IHG membership was not mentioned at all, merely a slip of paper inserted or handed to each of us with the door key. My husband does not read hand outs! Fortunately I do. 30. Oktober 2014
Rated 2,0 out of 5,0 by Lovely room, rude scary staff My partner and I stated here as a change to the premier, and we wish we didn't bother. Although the room was lovely and clean the staff on arrival and departing were horrible and didn't even give us a friendly smile. We felt like they didn't want anyone there, let alone us. The lady on depart was too busy on the phone and didn't even ask us how u stay was! I work in a hotel on reception and I'd be sacked if I treated my guest the way they treated us. It's a shame because the room was very clean and nice. We might return but not to the site, we will try another one to see if they are trained any better in customer service. 30. Oktober 2014
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